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Tuesday, November 24, 2009
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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > OBA Bank
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
OBA Bank

See how OBA Bank scored based on 75 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about OBA Bank?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 75 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GAITHERSBURG, MD wrote on 11/18/09
I quit them when they repeatedly failed to have a notary available even though they..........
Subscriber from ARLINGTON, VA wrote on 09/09/09
Okay bank, but not as good as some I've used. Staff isn't very knowledgeable........
Subscriber from BETHESDA, MD wrote on 07/28/09
Friendly, personalized service........
Subscriber from ROCKVILLE, MD wrote on 07/18/09
We use this bank for checking so do not have much interaction with the staff...........
Subscriber from CHEVY CHASE, MD wrote on 08/25/08
Love these people. We've had mortgages with them for 25 years and never a problem...........
Subscriber from WASHINGTON, DC wrote on 08/13/08
Best bank in town........
Subscriber from ALEXANDRIA, VA wrote on 07/29/08
Good community bank.......
Subscriber from WASHINGTON, DC wrote on 10/05/07
OBA is a low (no) cost banking option if you don't need services beyond the..........
Subscriber from SPRINGFIELD, VA wrote on 08/22/07
Changes this year in online banking make it so difficult to access our accounts on..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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