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Agriculture Federal Credit Union, |
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Andrews Federal Credit Union, |
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APL Federal Credit Union, |
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Apple Federal Credit Union, |
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Arlington Virginia Federal Credit Union, |
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Bank of America, |
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Bank-Fund Staff Federal Credit Union, |
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BB&T, |
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Burke & Herbert Bank & Trust, |
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Cardinal Bank, |
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Chevy Chase Bank, |
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Citibank, |
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CommonWealth One Federal Credit Union, |
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COMSTAR Federal Credit Union, |
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Congressional Federal Credit Union, |
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Damascus Community Bank, |
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Department of Commerce Federal Credit Union, |
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E*Trade Bank, |
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EagleBank, |
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Energy Federal Credit Union, |
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Fairfax County Employees Federal Credit Union, |
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First Horizon, |
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Fort Belvoir Federal Credit Union, |
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Greater Atlantic Bank, |
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HEW Federal Credit Union, |
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many more...... |
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See how USAA scored based on 162 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
162 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from FAIRFAX, VA wrote on 10/16/09
- My family has been doing business with USAA for over fifty years. The level of..........
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Subscriber from BETHESDA, MD wrote on 09/15/09
- While USAA is a long distance away, I never have problems with them save two..........
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Subscriber from SILVER SPRING, MD wrote on 08/18/09
- USAA likes to make its customers do fraud prevention for it. Most recent experience: bought..........
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Subscriber from ROCKVILLE, MD wrote on 08/17/09
- On-line banking is fantastic. I love the on-line check depositing - fast, fast, fast and..........
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Subscriber from SPRINGFIELD, VA wrote on 08/15/09
- Very user friendly for military - good online products. Accustomed to personnel with frequent moves...........
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Subscriber from ALEXANDRIA, VA wrote on 08/12/09
- The BEST!!!!.......
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Subscriber from WASHINGTON, DC wrote on 08/01/09
- I had one bad experience (when I lost my ATM card overseas) but otherwise they..........
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Subscriber from ANNANDALE, VA wrote on 07/30/09
- All banking I do with USAA is on line........
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Subscriber from SILVER SPRING, MD wrote on 07/22/09
- Phone reps are generally helpful but not always knowledgeable; sometimes have to call multiple times..........
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Subscriber from HAYMARKET, VA wrote on 07/20/09
- USAA is the very , very best .... as a member for more than 40+..........
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- See more comments at Washington Consumers' CHECKBOOK.
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