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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > Virginia Commerce Bank
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
Virginia Commerce Bank

See how Virginia Commerce Bank scored based on 150 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Virginia Commerce Bank?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 150 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from ARLINGTON, VA wrote on 09/22/09
They go out of their way to perform extra services like notarizing and signature guarantees...........
Subscriber from RESTON, VA wrote on 08/31/09
Love the Walney branch in Chantilly. I've been to a few others and they're fine..........
Subscriber from ARLINGTON, VA wrote on 08/24/09
I love the idea of a community bank and CVB fills the bill quite nicely........
Subscriber from ARLINGTON, VA wrote on 08/04/09
I love this bank. Everyone is extremely helpful and knowledgeable at all times. Service is..........
Subscriber from ARLINGTON, VA wrote on 08/04/09
Only issue is locations are far apart. Provides better rates than national or large regional..........
Subscriber from ARLINGTON, VA wrote on 08/04/09
Best with the personal touch -- knows me and has accommodated several requests for transfers..........
Subscriber from LEESBURG, VA wrote on 08/03/09
Really a wonderful bank with very personalized service. I use them both for business and..........
Subscriber from FAIRFAX, VA wrote on 07/20/09
Deal primarily with Centerville Office..........
Subscriber from ARLINGTON, VA wrote on 08/13/08
The biggest downside of this bank is its "bankers hours". Closes at 4 p.m. weekdays..........
Subscriber from ALEXANDRIA, VA wrote on 05/31/08
The Annandale branch is especially good........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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