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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > Montgomery County Teachers Federal Credit Union
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
Montgomery County Teachers Federal Credit Union

See how Montgomery County Teachers Federal Credit Union scored based on 83 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Montgomery County Teachers Federal Credit Union?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 83 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WASHINGTN GRV, MD wrote on 07/08/09
slowest service, long lines that move slowly.......
Subscriber from GAITHERSBURG, MD wrote on 08/13/08
They're a great bank. Been banking there for over 25 years........
Subscriber from SILVER SPRING, MD wrote on 06/27/08
I like this bank because I have been able to get really good CD rates..........
Subscriber from ROCKVILLE, MD wrote on 10/06/06
Waiting for someone to help you for hours is frustrating. Staff is very slow........
Subscriber from BETHESDA, MD wrote on 10/05/06
Need more bank branch offices........
Subscriber from FALLS CHURCH, VA wrote on 09/26/06
This credit union has very friendly and knowledgable staff both in person and over the..........
Subscriber from CHEVY CHASE, MD wrote on 09/20/06
Actually left them to go to Bank of America.......
Subscriber from OAK HILL, VA wrote on 09/19/06
Family Service Center branches in Virginia are very helpful. Auto buying service is excellent........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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