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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > Navy Federal Credit Union
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
Navy Federal Credit Union

See how Navy Federal Credit Union scored based on 601 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Navy Federal Credit Union?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 601 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from FAIRFAX STATION, VA wrote on 10/29/09
like a hometown bank.......
Subscriber from ARLINGTON, VA wrote on 09/22/09
Arlington Branch - Absolutely superior personal service. Small branch with huge range of services. Parking..........
Subscriber from BETHESDA, MD wrote on 09/16/09
Very knowledgeable staff, with terrific follow through skills. Good savings rates........
Subscriber from ALEXANDRIA, VA wrote on 09/16/09
Interest rates are great but other charges can cause issues........
Subscriber from FALLS CHURCH, VA wrote on 09/09/09
Very pleasant staff. Since there's not very many branches, can be difficult to get to..........
Subscriber from MANASSAS, VA wrote on 09/09/09
Have been using NFCU for 40 years and have always been very pleased with their..........
Subscriber from ROCKVILLE, MD wrote on 09/08/09
Been banking at NFCU for 30 years.......
Subscriber from UPPER MARLBORO, MD wrote on 08/27/09
The best in the area.......
Subscriber from ALEXANDRIA, VA wrote on 08/22/09
A pleasing experience every time........
Subscriber from ROCKVILLE, MD wrote on 08/14/09
NavyFCU offers a complete range of financial services; I am totally satisfied........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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