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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > Northwest Federal Credit Union
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
Northwest Federal Credit Union

See how Northwest Federal Credit Union scored based on 154 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Northwest Federal Credit Union?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 154 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from POTOMAC FALLS, VA wrote on 07/23/09
I can't say enough about NWFCU! I've been with them for about 15 years -..........
Subscriber from VIENNA, VA wrote on 07/21/09
spectacular service!.......
Subscriber from WASHINGTON, DC wrote on 07/14/09
Mediocre at best........
Subscriber from VIENNA, VA wrote on 07/13/09
Is not competitive with savings and loan interest rates. Website is frequently down. Credit card..........
Subscriber from RESTON, VA wrote on 09/11/08
An outstanding service provider in the banking industry........
Subscriber from BRISTOW, VA wrote on 08/27/08
Mainly work with these people via mail since the office is not near my home..........
Subscriber from CENTREVILLE, VA wrote on 08/12/08
Very good credit union but limited branches and ATMs.......
Subscriber from ANNANDALE, VA wrote on 08/25/07
Exceedingly pleasant and accommodating over the phone. The best bank I have ever worked with--and..........
Subscriber from WASHINGTON, DC wrote on 10/23/06
Fabulous rates and services. So easy to get anything done. OUTSTANDING!!!.......
Subscriber from ASHBURN, VA wrote on 09/13/06
Great benefits to bank here. Online banking is easy and great. Only complaints are holds..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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