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many more...... |
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See how Pentagon Federal Credit Union scored based on 283 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Whether or not firm received our top rating for quality?  |
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| Locales serviced: |
Available exclusively to CHECKBOOK Subscribers. |
| Approximate number of branches in area: |
| Number of customer survey ratings: |
283 ratings |
| What percent of customers rated firm "superior" for "overall service"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "pleasantness of staff"? |
| What percent of customers rated firm "superior" for "knowledge of staff"? |
| What percent of customers rated firm "superior" for "speed of service": |
| What percent of customers rated firm "superior" for "reasonableness of fee policies"? |
| What percent of customers rated firm "superior" for "convenience of hours": |
| What percent of customers rated firm "superior" for "clarity of written communications"? |
| And much more: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from RESTON, VA wrote on 10/14/09
- They used to be pleasant to deal with. Not anymore. No better than most banks........
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Subscriber from GAINESVILLE, VA wrote on 09/16/09
- Pentagon Federal makes credit inquiries if you open a savings account--even if you have explicitly..........
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Subscriber from CHEVY CHASE, MD wrote on 09/16/09
- My contact with this bank is through its on-line banking web site which is good........
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Subscriber from BETHESDA, MD wrote on 09/15/09
- As a new user of their Platinum Visa card, I found that they hold-back payments..........
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Subscriber from NORTH POTOMAC, MD wrote on 09/15/09
- The Pentagon Federal Platinum Cash Rewards Visa is a terrific deal. Their rates for various..........
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Subscriber from SPRINGFIELD, VA wrote on 09/15/09
- They have really good rates and good customer service by phone. It is very difficult..........
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Subscriber from EDGEWATER, MD wrote on 09/08/09
- I ran into a situation where they're online loan application had confusing wording. I was..........
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Subscriber from ALEXANDRIA, VA wrote on 09/01/09
- although I have to travel a distance to get to a bank, the telephone services..........
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Subscriber from UPPER MARLBORO, MD wrote on 08/27/09
- Terrible fees and service.......
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Subscriber from SILVER SPRING, MD wrote on 08/27/09
- I would recommend PFCU to anyone. The only reason we don't do all of our..........
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- See more comments at Washington Consumers' CHECKBOOK.
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