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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > M&T Bank
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
M&T Bank

See how M&T Bank scored based on 230 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about M&T Bank?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 230 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WOODBRIDGE, VA wrote on 10/29/09
I was forced to open an account here to avoid a check cashing fee. My..........
Subscriber from KENSINGTON, MD wrote on 09/18/09
Really like the community atmosphere at the Kensington MD branch........
Subscriber from GAINESVILLE, VA wrote on 09/16/09
I made a large deposit in a money market at M&T after being informed about..........
Subscriber from SILVER SPRING, MD wrote on 09/08/09
M&T Bank took over Provident Bank a few months ago. All of my account numbers..........
Subscriber from SILVER SPRING, MD wrote on 08/27/09
Some tellers and managers sullen, unhelpful, MIA. Others polite, helpful........
Subscriber from BETHESDA, MD wrote on 08/04/09
Vannessa Gibbs at the Bethesda branch is this banks only asset. Do not do business..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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