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Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service > Wachovia
 
Washington Consumers' CHECKBOOK > How Banks Rate for Customer Service
Wachovia

See how Wachovia scored based on 1631 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Whether or not firm received our top rating for quality?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Wachovia?
Bank Specific Info
Locales serviced: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Approximate number of branches in area:
CHECKBOOK Ratings
Number of customer survey ratings: 1631 ratings
What percent of customers rated firm "superior" for "overall service"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "pleasantness of staff"?
What percent of customers rated firm "superior" for "knowledge of staff"?
What percent of customers rated firm "superior" for "speed of service":
What percent of customers rated firm "superior" for "reasonableness of fee policies"?
What percent of customers rated firm "superior" for "convenience of hours":
What percent of customers rated firm "superior" for "clarity of written communications"?
And much more:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SPRINGFIELD, VA wrote on 10/04/09
so so bank.......
Subscriber from OAK HILL, VA wrote on 09/21/09
Friendly staff that have gone out of their way to make up for other bank's..........
Subscriber from RESTON, VA wrote on 09/19/09
They support Quicken.......
Subscriber from FX STATION, VA wrote on 09/17/09
I have never had a problem with Wachovia in many years of banking with them...........
Subscriber from ALEXANDRIA, VA wrote on 09/16/09
As with most banks the amounts charged for returned checks particularly when they are presented..........
Subscriber from GAITHERSBURG, MD wrote on 09/16/09
Seems to achieve consistent standards of customer service. I've used 5 branches in Gaithersburg/ Rockville..........
Subscriber from CHEVY CHASE, MD wrote on 09/16/09
This bank has an excellent web site and on-line service........
Subscriber from FAIRFAX, VA wrote on 09/16/09
In Pan Am Shopping Center, Fairfax, VA.......
Subscriber from OAKTON, VA wrote on 09/15/09
Good tellers, bad managers. Inadequate explanations; appear uninformed........
Subscriber from SPRINGFIELD, VA wrote on 09/10/09
Bank is overall adequate. Rates are not great and facilities nothing special. Just an ordinary..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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