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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Bike Peddlers > City Bikes
 
Washington Consumers' CHECKBOOK > Bike Peddlers
City Bikes
2501 Champlain St NW
Washington, DC
Phone: 202-265-1564

See how City Bikes scored based on 108 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about City Bikes?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 108 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated City Bikes "superior" for "doing work properly"?
What percent of customers rated City Bikes "superior" for "starting and completing work promptly"?
What percent of customers rated City Bikes "superior" for "letting you know cost early"?
What percent of customers rated City Bikes "superior" for "advice on service options and costs"?
What percent of customers rated City Bikes "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from WASHINGTON, DC wrote on 09/20/09
Perhaps a little more expensive than some other places, but they really know their stuff........
Subscriber from WASHINGTON, DC wrote on 08/29/09
I haven't encountered the snarkiness that has been reported by earlier reviews. My small adjustments..........
Subscriber from WASHINGTON, DC wrote on 07/15/09
These guys rock. I got a bike from them last year and took it in..........
Subscriber from WASHINGTON, DC wrote on 07/15/09
Yeah, they're a litte stand-offish. But they know what they're doing, and they are located..........
Subscriber from WASHINGTON, DC wrote on 08/13/08
I ride a lot and have tried numerous shops. This is the best. Very friendly..........
Subscriber from WASHINGTON, DC wrote on 09/18/07
Focus here seems to be less on road bikes and more on mountain bikes and..........
Subscriber from WASHINGTON, DC wrote on 09/12/07
Although City Bikes usually repairs my bike more cheaply than say Revolution Cycles, the repair..........
Subscriber from WASHINGTON, DC wrote on 08/08/07
Competent and funny.......
Subscriber from WASHINGTON, DC wrote on 08/07/07
The service was surly and expensive........
Subscriber from WASHINGTON, DC wrote on 06/28/07
The techs are always willing to teach as well as work on your bike........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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