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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Bike Peddlers > Papillon Cycles
 
Washington Consumers' CHECKBOOK > Bike Peddlers
Papillon Cycles
2809 Columbia Pike
Arlington, VA
Phone: 703-920-9494

See how Papillon Cycles scored based on 92 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Papillon Cycles?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 92 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Papillon Cycles "superior" for "doing work properly"?
What percent of customers rated Papillon Cycles "superior" for "starting and completing work promptly"?
What percent of customers rated Papillon Cycles "superior" for "letting you know cost early"?
What percent of customers rated Papillon Cycles "superior" for "advice on service options and costs"?
What percent of customers rated Papillon Cycles "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from BETHESDA, MD wrote on 09/09/09
A great shop for basic work on basic bikes. The owner strives hard to find..........
Subscriber from ARLINGTON, VA wrote on 08/11/09
Quick, convenient, friendly and economical.......
Subscriber from ARLINGTON, VA wrote on 08/05/09
Probably the best bike-repair shop in the Arlington area. I've tried them all........
Subscriber from FALLS CHURCH, VA wrote on 08/03/09
They are great. Do work promptly. They are friendly and have good advice. They are..........
Subscriber from VIENNA, VA wrote on 07/15/09
Papillon may point out problems with your bike and you may tell them to do..........
Subscriber from SPRINGFIELD, VA wrote on 10/04/08
Very honest........
Subscriber from ARLINGTON, VA wrote on 07/27/07
This shop is so much better to deal with than a big chain operation!.......
Subscriber from ARLINGTON, VA wrote on 07/20/07
Outstanding service on a relatively demanding piece of work........
Subscriber from ARLINGTON, VA wrote on 07/11/07
The owners are nice guys. Sometimes the repairs take a while to complete. They have..........
Subscriber from ARLINGTON, VA wrote on 10/01/06
Friendly and reasonably priced service by small neighborhood business........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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