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A-1 Cycling, Herndon, VA |
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All American Bicycle Center, Damascus, MD |
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Bicycle Outfitters, Leesburg, VA |
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Bicycle Pro Shop, Washington, DC |
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Big Wheel Bikes, Bethesda, MD |
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Big Wheel Bikes, Arlington, VA |
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Big Wheel Bikes, Alexandria, VA |
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Bike Club, Falls Church, VA |
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Bike Doctor, Waldorf, MD |
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Bike Express, Kensington, MD |
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Bike Lane, Burke, VA |
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Bikes at Vienna, Vienna, VA |
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Bob's Bikes, Poolesville, MD |
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Bonzai Sports Center, Falls Church, VA |
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Capitol Hill Bikes, Washington, DC |
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City Bikes, Washington, DC |
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City Bikes, Chevy Chase, MD |
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College Park Bicycles, College Park, MD |
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Gaithersburg Bicycle Sales, Gaithersburg, MD |
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Griffin Cycle, Bethesda, MD |
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Hudson Trail Outfitters, Washington, DC |
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Hudson Trail Outfitters, Rockville, MD |
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Hudson Trail Outfitters, Fairfax, VA |
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Hudson Trail Outfitters, Arlington, VA |
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Hudson Trail Outfitters, |
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See how REI scored based on 118 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
118 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated REI "superior" for "doing work properly"? |
| What percent of customers rated REI "superior" for "starting and completing work promptly"? |
| What percent of customers rated REI "superior" for "letting you know cost early"? |
| What percent of customers rated REI "superior" for "advice on service options and costs"? |
| What percent of customers rated REI "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ARLINGTON, VA wrote on 09/10/09
- Perfect.......
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Subscriber from FALLS CHURCH, VA wrote on 08/03/09
- Their work is fine, but they are very busy. They take a couple of weeks..........
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Subscriber from SILVER SPRING, MD wrote on 07/27/09
- After trying City Bikes on Connecticut AVe., dealing with REI was a pleasure........
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Subscriber from ARLINGTON, VA wrote on 10/15/06
- For not being a real bike shop, REI rocks. They are a tad on the..........
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Subscriber from SILVER SPRING, MD wrote on 10/10/06
- Used their bicycle service twice this past year........
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Subscriber from HYATTSVILLE, MD wrote on 10/04/06
- They do a good job!.......
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Subscriber from WASHINGTON, DC wrote on 10/03/06
- Advice on the odometer/speed monitor was not useful because I still can't figure out how..........
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- See more comments at Washington Consumers' CHECKBOOK.
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