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Saturday, November 21, 2009
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Washington Consumers' CHECKBOOK > Bike Peddlers > City Bikes
 
Washington Consumers' CHECKBOOK > Bike Peddlers
City Bikes
8401 Connecticut Ave
Chevy Chase, MD
Phone: 301-652-1777

See how City Bikes scored based on 71 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about City Bikes?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 71 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated City Bikes "superior" for "doing work properly"?
What percent of customers rated City Bikes "superior" for "starting and completing work promptly"?
What percent of customers rated City Bikes "superior" for "letting you know cost early"?
What percent of customers rated City Bikes "superior" for "advice on service options and costs"?
What percent of customers rated City Bikes "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SILVER SPRING, MD wrote on 07/27/09
They were only interested in high-pressure sales tactics and couldn't be bothered helping us maintain..........
Subscriber from SILVER SPRING, MD wrote on 06/29/09
City Bikes is right next to the trail along which I commute to and from..........
Subscriber from WASHINGTON, DC wrote on 04/21/09
I have taken my bike to City Bikes in Chevy Chase a number of times..........
Subscriber from SILVER SPRING, MD wrote on 08/20/08
These guys are competent but have a bad attitude. They epitomize the stereotype of know-it-all..........
Subscriber from CHEVY CHASE, MD wrote on 08/12/08
They forgot to fix my bike. I called to find out if it was ready..........
Subscriber from TAKOMA PARK, MD wrote on 12/28/06
This is a place with a lot of attitude but a great selection; try to..........
Subscriber from ARLINGTON, VA wrote on 10/15/06
Very busy shop with good variety. The folks are pretty sharp........
Subscriber from BETHESDA, MD wrote on 10/10/06
They do repairs the same day!.......
Subscriber from BETHESDA, MD wrote on 10/05/06
Pleasant staff, knowledgable, but willing to explain things to a "non-gearhead"........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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