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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Camera Stores > Penn Camera Exchange
 
Washington Consumers' CHECKBOOK > Camera Stores
Penn Camera Exchange
12266 Rockville Pike #F
Rockville, MD
Phone: 301-231-7366

See how Penn Camera Exchange scored based on 614 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Penn Camera Exchange?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 614 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from N BETHESDA, MD wrote on 11/20/09
Great place to buy a camera - no good reason to buy on-line........
Subscriber from BETHESDA, MD wrote on 09/16/09
Real pros. You get what you pay for........
Subscriber from ROCKVILLE, MD wrote on 09/15/09
One salesman was NOT very helpful, but others have all been superior........
Subscriber from BETHESDA, MD wrote on 09/08/09
The man who helped us pick out my camera was very knowledgeable and helpful. He..........
Subscriber from NORTH POTOMAC, MD wrote on 08/26/09
It is really hard for a brick and mortar store to compete with the likes..........
Subscriber from BETHESDA, MD wrote on 08/20/09
knowledgeable and low pressure.......
Subscriber from GAITHERSBURG, MD wrote on 08/20/09
Extremely poor staff, inadequate knowledge and inferior working relationship with clients........
Subscriber from BETHESDA, MD wrote on 08/12/09
Great service and more than adequate selection of cameras and equipment........
Subscriber from ALEXANDRIA, VA wrote on 08/12/09
A strong performer. On one occassion a salesperson tried to steer me towards a higher..........
Subscriber from GERMANTOWN, MD wrote on 08/11/09
Great products and locations but the staff has that "holier than though" attitude that is..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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