Every carpet, no matter how good the quality, eventually succumbs to wear and tear-fastest if you've got kids or pets, or if it is located in heavy traffic areas. If it's time for a carpet change, you'll want to be sure to get the best advice and installation, at a reasonable price. Our ratings will get you started.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

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Sample Subscriber Comments/Reviews About Carpet Stores/installers

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Carpet Stores/installers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Carpet Stores/installers.

• Subscriber from GAITHERSBURG, MD wrote Another Store: Communication and timeliness w/ respect to status of ordered product were severely lacking; although we..........
• Subscriber from ROCKVILLE, MD wrote Another Store: Used over 10 years ago.......
• Subscriber from DERWOOD, MD wrote Another Store: customer service was top-shelf. very helpful in finding what we wanted. allowed us to take..........
• Subscriber from SILVER SPRING, MD wrote Another Store: When we had some carpet delivered and partially installed we found that the color was..........
• Subscriber from ALEXANDRIA, VA wrote Another Store: I thought this firm was going to be great -- I called about a specific..........
• Subscriber from ALEXANDRIA, VA wrote Another Store: Received terrific customer service in every way........
• Subscriber from MC LEAN, VA wrote Another Store: We attempted to buy a granite shelf from this place, and it was a disaster...........
• Subscriber from OAKTON, VA wrote Another Store: The quality of the carpet we purchased from Carpet Yard was excellent. As it is..........
• Subscriber from WASHINGTON, DC wrote Another Store: The Bethesda staff are much, much nicer than the Glover Park staff. Their prices are..........
• Subscriber from ARLINGTON, VA wrote Another Store: Excellent carpet selections and advice. Family-run business -- makes you feel like each order is..........
• Subscriber from ROCKVILLE, MD wrote Another Store: I had a great experience with Carpet Express. The manager was very knowledgeable about different..........
• Subscriber from WASHINGTON, DC wrote Another Store: I found the prices to be steep relative to quality........
• Subscriber from ALEXANDRIA, VA wrote Another Store: Excellent.......
• Subscriber from ALEXANDRIA, VA wrote Another Store: This firm had the best prices (and I compared with lots of different firms) the..........
• Subscriber from WASHINGTON, DC wrote Another Store: Excellent service...from selection to estimate to installation!.......
• Subscriber from ARLINGTON, VA wrote Another Store: Quality service, but sometimes slow returning calls.......
• Subscriber from BURKE, VA wrote Another Store: We used Clawes for selecting carpet and hardwood flooring. We had to replace both due..........
• Subscriber from SPRINGFIELD, VA wrote Another Store: Surprisingly, the staff person working there is very nice, friendly and helpful through out the..........
• Subscriber from WOODBRIDGE, VA wrote Another Store: Top notch service........
• Subscriber from STERLING, VA wrote Another Store: Very pleased with the service provided by the store and the salesman. The store team..........
• Subscriber from LAYTONSVILLE, MD wrote Another Store: Great job........
• Subscriber from ALEXANDRIA, VA wrote Another Store: I have been purchase Carpet from Rick's for years. I will continue using their services..........
• Subscriber from CLIFTON, VA wrote Another Store: Bobby was outstanding--knowledgable and helpful in selecting the right products for the various living areas..........
• Subscriber from VIENNA, VA wrote Another Store: Price seemed good, and we we're hopeful that hiring a retail establishment was better then..........
• Subscriber from LORTON, VA wrote Another Store: Very happy. Found them by using Consumer Checkbook and couldn't be happier........
• Subscriber from ALEXANDRIA, VA wrote Another Store: Outstanding service with honest advice, even if it means you'll spend less money. Arranged for..........
• Subscriber from ALEXANDRIA, VA wrote Another Store: See my rating comments on this store under carpet/floor installers........
• Subscriber from VIENNA, VA wrote Another Store: The installation for wood floors was fast and well done........
• Subscriber from ROCKVILLE, MD wrote Another Store: We were uncertain whether a bedroom carpet could be stretched to lie flat or needed..........
• Subscriber from VIENNA, VA wrote Another Store: Used Checkbook to find these guys and they were excellent. We had a flooded carpeted..........
• Subscriber from BURKE, VA wrote Another Store: Great carpet at a great price. The Clawes team worked with us to find the..........
• Subscriber from OAKTON, VA wrote Another Store: Good selection, great service, very competitive prices.......
• Subscriber from FAIRFAX, VA wrote Another Store: Without question the very best place for area rugs. Best selection and best price........
• Subscriber from SPRINGFIELD, VA wrote Another Store: Delivered the wrong carpet. Had to wait 10 days for the right one to come..........
• Subscriber from ANNANDALE, VA wrote Another Store: Great - from start to finish. Allan went out of his way to make sure..........
• Subscriber from FAIRFAX STATION, VA wrote Another Store: Great service and great products! They went out of their way to fit my schedule..........
• Subscriber from MC LEAN, VA wrote Another Store: This Carpet Yard store was great. Very helpful, gave us lots of good advice, and..........
• Subscriber from ARLINGTON, VA wrote Another Store: Depends ENTIRELY on which staff person you work with. I had a great experience several..........
• Subscriber from GAITHERSBURG, MD wrote Another Store: There was a misunderstanding that led to a delayed delivery, but on the whole the..........
• Subscriber from SILVER SPRING, MD wrote Another Store: Advice is the best part of Ken's -- you can just walk in and tell..........
• Subscriber from FAIRFAX, VA wrote Another Store: Salesman gave us a price for carpet, pad, and installation using my personal measurements. After..........
• Subscriber from ROCKVILLE, MD wrote Another Store: We bought carpeting for a very large basement in the past year. The staff person..........
• Subscriber from DERWOOD, MD wrote Another Store: very pleasant, honest and straightforward; willing to be competitive; no aggressive sales techniques; immediately had..........
• Subscriber from ARLINGTON, VA wrote Another Store: Allow you to try carpet and home, then return if not satisfied........
• Subscriber from ASHBURN, VA wrote Another Store: Installation was horrible. Moulding was damaged, wallboard was damaged and not replaced during hardwood installation...........
• Subscriber from SILVER SPRING, MD wrote Another Store: Does not deserve the high ratings you show. I called re a problem with installation..........
• Subscriber from WASHINGTON, DC wrote Another Store: Georgtown Carpet 2208 Wisconsin Ave. When replacing carpet, we assess three key factors. One is..........
• Subscriber from VIENNA, VA wrote Another Store: Over a period of five years, Carpets and Floors has gradually replaced all the carpet..........
• Subscriber from ALEXANDRIA, VA wrote Another Store: It is difficult to rate this company as they never sent me a quote, despite..........
• Subscriber from CLIFTON, VA wrote Another Store: Our salesman was so helpful and patient with us. This store has a lot to..........