Every carpet, no matter how good the quality, eventually succumbs to wear and tear-fastest if you've got kids or pets, or if it is located in heavy traffic areas. If it's time for a carpet change, you'll want to be sure to get the best advice and installation, at a reasonable price. Our ratings will get you started.

Read our article and findings (available exclusively to CHECKBOOK subscribers)

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Sample Subscriber Comments/Reviews About Carpet Stores/installers

CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Carpet Stores/installers Get High Praise from Their Customers. Some Others Don't. So Choose Carefully.
Here Are a Few Samples of the Thousands of Comments CHECKBOOK Has Collected on Hundreds of Different Carpet Stores/installers.

• Subscriber from ALEXANDRIA, VA wrote Another Store: I have been purchase Carpet from Rick's for years. I will continue using their services..........
• Subscriber from WOODBRIDGE, VA wrote Another Store: Top notch service........
• Subscriber from BURKE, VA wrote Another Store: We used Clawes for selecting carpet and hardwood flooring. We had to replace both due..........
• Subscriber from BETHESDA, MD wrote Another Store: My experience with this firm was excellent from advice to installation of wall-to-wall carpet. They..........
• Subscriber from ALEXANDRIA, VA wrote Another Store: These people are terrific on both carpet and hardwood. I would never use anyone else........
• Subscriber from WASHINGTON, DC wrote Another Store: They are overpriced and arrogant........
• Subscriber from SILVER SPRING, MD wrote Another Store: Carpet purchased was defective and they refused to refund even though manufacturer was willing. They..........
• Subscriber from WASHINGTON, DC wrote Another Store: Really great service and installation........
• Subscriber from STERLING, VA wrote Another Store: Very pleased with the service provided by the store and the salesman. The store team..........
• Subscriber from ROCKVILLE, MD wrote Another Store: This company did a terrible job installing two rooms of carpeting for me. I would..........
• Subscriber from BROOKEVILLE, MD wrote Another Store: nice to work with!!!.......
• Subscriber from DERWOOD, MD wrote Another Store: customer service was top-shelf. very helpful in finding what we wanted. allowed us to take..........
• Subscriber from KENSINGTON, MD wrote Another Store: Very pleasant experience. Staff member was knowledgeable and interested in rugs, and he did not..........
• Subscriber from CLIFTON, VA wrote Another Store: Staff promised to call or write several times in response to queries, and NEVER did..........
• Subscriber from ARLINGTON, VA wrote Another Store: Carpet was installed 6/09 on 2 stairways and 2 landings in our townhouse. After removing..........
• Subscriber from SPRINGFIELD, VA wrote Another Store: Too many people involved: Salesperson is trying to sell you something. When it comes to..........
• Subscriber from ARLINGTON, VA wrote Another Store: Sam was superb in every way. He is professional and somebody I would refer to..........
• Subscriber from GAINESVILLE, VA wrote Another Store: Did our tile work and hardwood, Mike is great!.......
• Subscriber from ARLINGTON, VA wrote Another Store: Quality service, but sometimes slow returning calls.......
• Subscriber from GAITHERSBURG, MD wrote Another Store: a very nice job and enjoyable buying experience, the owner personally followed up and made..........
• Subscriber from KENSINGTON, MD wrote Another Store: Refused to stand behind a rug that was less than 6 months old. Started to..........
• Subscriber from BURKE, VA wrote Another Store: A very enjoyable experience to purchase and have carpet installed. Installers were professional and did..........
• Subscriber from VIENNA, VA wrote Another Store: The installation for wood floors was fast and well done........
• Subscriber from ARLINGTON, VA wrote Another Store: Please see my previous comments on their excellent products and service. The price was within..........
• Subscriber from WASHINGTON, DC wrote Another Store: I found the prices to be steep relative to quality........
• Subscriber from WASHINGTON, DC wrote Another Store: Very pleasant folks to deal with. Helpful and informative........
• Subscriber from GAITHERSBURG, MD wrote Another Store: Communication and timeliness w/ respect to status of ordered product were severely lacking; although we..........
• Subscriber from MC LEAN, VA wrote Another Store: Very good.......
• Subscriber from RESTON, VA wrote Another Store: Sales rep never followed up as promised with estimate, even after we called several times...........
• Subscriber from ROCKVILLE, MD wrote Another Store: Rusty Van’tHoff, the owner is a pleasure to do business with. He makes excellent suggestions..........
• Subscriber from WASHINGTON, DC wrote Another Store: I didn't really comparison shop, and price seemed a bit high, but I don't really..........
• Subscriber from ALEXANDRIA, VA wrote Another Store: I was so completely ignored while in the store on two recent occasions that I..........
• Subscriber from GAITHERSBURG, MD wrote Another Store: Responsive, and fantastic to work with. Great prices too........
• Subscriber from ALEXANDRIA, VA wrote Another Store: Excellent.......
• Subscriber from N BETHESDA, MD wrote Another Store: Do not trust these people. Very bad experience........
• Subscriber from WASHINGTON, DC wrote Another Store: Chuck Coe is just the best around. Period. Knows his stuff. Quality is excellent........
• Subscriber from BROAD RUN, VA wrote Another Store: They have returned once to remove ridges in the carpet they installed just a short..........
• Subscriber from LEESBURG, VA wrote Another Store: excellent experience going way beyond customer service to customer satisfaction........
• Subscriber from FX STATION, VA wrote Another Store: Top quality in all aspects. Saved more than 25% on carpet & hardwood floor installed..........
• Subscriber from DUMFRIES, VA wrote Another Store: This is the second time I used this business. I did not go through having..........
• Subscriber from ARLINGTON, VA wrote Another Store: Outstanding experience. Will return when we get more carpets........
• Subscriber from DERWOOD, MD wrote Another Store: very pleasant, honest and straightforward; willing to be competitive; no aggressive sales techniques; immediately had..........
• Subscriber from ASHBURN, VA wrote Another Store: Gerry Fried was our sales person and was very knowledgeable and professional. The carpet was..........
• Subscriber from SILVER SPRING, MD wrote Another Store: GREAT PROFESSIONAL SERVICE AND INSTALLATION i WOULD USE THEM OVER AND OVER AGAIN.........
• Subscriber from ARLINGTON, VA wrote Another Store: Allow you to try carpet and home, then return if not satisfied........
• Subscriber from BETHESDA, MD wrote Another Store: I found this company in a Checkbook issue. I price compared other stores listed, but..........
• Subscriber from ANNANDALE, VA wrote Another Store: Great - from start to finish. Allan went out of his way to make sure..........
• Subscriber from BETHESDA, MD wrote Another Store: The staff at Custom Carpet has been extraordinarily helpful over the past 3 years. This..........
• Subscriber from RESTON, VA wrote Another Store: They gave incredible service, even repairing a piece of furniture which broke when they moved..........
• Subscriber from OAKTON, VA wrote Another Store: Fabulous to deal with. Randy is the best!.......