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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Carpet & Rug Cleaners > Guarantee Carpet Cleaning
 
Washington Consumers' CHECKBOOK > Carpet & Rug Cleaners
Guarantee Carpet Cleaning
19200 Orbit Dr
Gaithersburg, MD
Phone: 301-258-7300

See how Guarantee Carpet Cleaning scored based on 158 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Guarantee Carpet Cleaning?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 158 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Guarantee Carpet Cleaning "superior" for "doing work properly"?
What percent of customers rated Guarantee Carpet Cleaning "superior" for "starting and completing work promptly"?
What percent of customers rated Guarantee Carpet Cleaning "superior" for "letting you know cost early"?
What percent of customers rated Guarantee Carpet Cleaning "superior" for "advice on service options and costs"?
What percent of customers rated Guarantee Carpet Cleaning "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from OAK HILL, VA wrote on 09/11/08
This company deserves top-notch ratings. The gentleman who performed the service was very qualified and..........
Subscriber from SILVER SPRING, MD wrote on 09/24/07
I am kind of shocked because this firm was highly rated by checkbook. We had..........
Subscriber from GERMANTOWN, MD wrote on 09/23/07
The Manager (and possibly owner?) was an absolute COMPLETE JERK. 1st, he gave me a..........
Subscriber from GAITHERSBURG, MD wrote on 09/19/07
Use these guys! I had a cat pee problem. They came in and took off..........
Subscriber from SILVER SPRING, MD wrote on 09/14/07
WOULD NOT ENGAGE ANY OTHER FIRM. SATISFIED CUSTOMER FOR 10 YEARS.......
Subscriber from GAITHERSBURG, MD wrote on 09/13/07
Great Service, Excelent Company overall. Highly recomend........
Subscriber from SILVER SPRING, MD wrote on 09/12/07
Once onsite, the technician recommended an option that more than doubled the cost. Even with..........
Subscriber from ALEXANDRIA, VA wrote on 08/21/07
Have used this firm for years but their service is just not good any longer...........
Subscriber from ARLINGTON, VA wrote on 08/14/07
We have used Guarantee for a couple of years. They have been good, but one..........
Subscriber from FAIRFAX, VA wrote on 10/10/06
Did a great job and were fast and efficient. However, I was surprised that I..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in March 2009.








 
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