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Washington Consumers' CHECKBOOK > Carpet & Rug Cleaners > Quality Pro Cleaning Services
 
Washington Consumers' CHECKBOOK > Carpet & Rug Cleaners
Quality Pro Cleaning Services
12916 Matey Rd
Silver Spring, MD
Phone: 301-933-8521

See how Quality Pro Cleaning Services scored based on 128 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Quality Pro Cleaning Services?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 128 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Quality Pro Cleaning Services "superior" for "doing work properly"?
What percent of customers rated Quality Pro Cleaning Services "superior" for "starting and completing work promptly"?
What percent of customers rated Quality Pro Cleaning Services "superior" for "letting you know cost early"?
What percent of customers rated Quality Pro Cleaning Services "superior" for "advice on service options and costs"?
What percent of customers rated Quality Pro Cleaning Services "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from KENSINGTON, MD wrote on 07/20/09
They did the best job of carpet and rug cleaning I have ever had........
Subscriber from ROCKVILLE, MD wrote on 07/16/09
They were a bit pricey, though the quality of work was excellent and much better..........
Subscriber from LIVERMORE, CA wrote on 07/15/09
Quite expensive, but a good job........
Subscriber from KENSINGTON, MD wrote on 07/13/09
Very prompt and did an outstanding job cleaning our carpets........
Subscriber from BETHESDA, MD wrote on 04/22/09
Been using QP for years. Excellent work, reasonable pricing........
Subscriber from KENSINGTON, MD wrote on 01/07/09
Outstanding service in all respects. Annon (owner) personally supervised. When I showed him spots that..........
Subscriber from ALEXANDRIA, VA wrote on 10/17/08
If you desire someone to do the job right the first time. Somewhat pricey........
Subscriber from BETHESDA, MD wrote on 09/14/08
This is the very best company I have ever used.......
Subscriber from LAUREL, MD wrote on 08/27/08
Services are getting costly due to increases........
Subscriber from KENSINGTON, MD wrote on 08/12/08
very unhappy-after water leak called them in--came in several times because we still had smell..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in March 2009.








 
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