 |
 |
 |
|
| · |
Absolute Mac, Gaithersburg, MD |
| · |
Advanced 2000, Alexandria, VA |
| · |
Advanced Computer Center, Washington, DC |
| · |
Advantage Computer Services, Manassas, VA |
| · |
Advantage Technical Service, Silver Spring, MD |
| · |
Affinity Computer, Herndon, CA |
| · |
Ajton Computers, McLean, VA |
| · |
Apple Computer Store, McLean, VA |
| · |
Apple Computer Store, Bethesda, MD |
| · |
Apple Computer Store, Arlington, VA |
| · |
Apple Computer Store, |
| · |
Axtron, Springfield, VA |
| · |
Best Buy, Washington, DC |
| · |
Best Buy, Waldorf, MD |
| · |
Best Buy, Sterling, VA |
| · |
Best Buy, Springfield, VA |
| · |
Best Buy, Rockville, MD |
| · |
Best Buy, Reston, VA |
| · |
Best Buy, Manassas, VA |
| · |
Best Buy, Laurel, MD |
| · |
Best Buy, Germantown, MD |
| · |
Best Buy, Gaithersburg, MD |
| · |
Best Buy, Falls Church, VA |
| · |
Best Buy, Fairfax, VA |
| · |
Best Buy, Arlington, VA |
|
many more...... |
|
|
 |
|
 |
|
|
|
|
All locations combined
See how Best Buy scored based on 559 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
|
Does firm get CHECKBOOK's top rating for quality?  |
 |
|
|
|
|
 |
|
|
|
|
|
Subscribers only |
|
|
|
|
|
|
|
|
|
|
Does firm get CHECKBOOK's top rating for price? |
|
|
|
|
|
|
|
|
|
|
|
Subscribers only |
|
|
|
|
|
|
|
|
|
|
|
| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
559 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Best Buy "superior" for "doing work properly"? |
| What percent of customers rated Best Buy "superior" for "starting and completing work promptly"? |
| What percent of customers rated Best Buy "superior" for "letting you know cost early"? |
| What percent of customers rated Best Buy "superior" for "advice on service options and costs"? |
| What percent of customers rated Best Buy "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
|
-
Subscriber from FAIRFAX, VA wrote on 08/24/09
- Work is competent, honest, and not unreasonably priced. However, if you leave your PC for..........
|
-
Subscriber from VIENNA, VA wrote on 07/28/09
- If you go to Best Buy, it better be to buy a computer, rather than..........
|
-
Subscriber from CHANTILLY, VA wrote on 07/22/09
- did initial review of problem - but then said would take at least several days..........
|
-
Subscriber from OAK HILL, VA wrote on 07/17/09
- Used Geek Squad to do a data transfer........
|
-
Subscriber from BURKE, VA wrote on 09/11/08
- Dishonest people. When you come back to pick up a laptop after it was promised..........
|
-
Subscriber from RESTON, VA wrote on 08/25/08
- Although faces behind the "Geek" counter change constantly, so far everyone I have dealt with..........
|
-
Subscriber from DUMFRIES, VA wrote on 08/22/08
- Reset password. No one at my work knew how to get it doen!.......
|
-
Subscriber from BURKE, VA wrote on 07/15/08
- Totally bad experience.......
|
-
Subscriber from WOODBRIDGE, VA wrote on 12/12/07
- Failed to perform repair. Cost was in excess of new computer.......
|
-
Subscriber from CHANTILLY, VA wrote on 10/29/07
- Be very careful to confirm statements made by sales personnel when considering maintenance plans, especially..........
|
- See more comments at Washington Consumers' CHECKBOOK.
|
|
|
|
|
