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Absolute Mac, Gaithersburg, MD |
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Advanced 2000, Alexandria, VA |
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Advanced Computer Center, Washington, DC |
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Advantage Computer Services, Manassas, VA |
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Advantage Technical Service, Silver Spring, MD |
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Affinity Computer, Herndon, CA |
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Ajton Computers, McLean, VA |
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Apple Computer Store, McLean, VA |
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Apple Computer Store, Bethesda, MD |
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Apple Computer Store, Arlington, VA |
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Apple Computer Store, |
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Axtron, Springfield, VA |
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Best Buy, Waldorf, MD |
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Best Buy, Sterling, VA |
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Best Buy, Springfield, VA |
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Best Buy, Rockville, MD |
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Best Buy, Reston, VA |
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Best Buy, Manassas, VA |
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Best Buy, Laurel, MD |
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Best Buy, Germantown, MD |
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Best Buy, Gaithersburg, MD |
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Best Buy, Falls Church, VA |
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Best Buy, Fairfax, VA |
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Best Buy, Arlington, VA |
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Best Buy, Alexandria, VA |
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many more...... |
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Phone: 800-624-9896
See how Dell scored based on 121 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
121 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Dell "superior" for "doing work properly"? |
| What percent of customers rated Dell "superior" for "starting and completing work promptly"? |
| What percent of customers rated Dell "superior" for "letting you know cost early"? |
| What percent of customers rated Dell "superior" for "advice on service options and costs"? |
| What percent of customers rated Dell "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SILVER SPRING, MD wrote on 08/03/09
- Some language difficulty, but not enough of a problem to impact service........
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Subscriber from ROCKVILLE, MD wrote on 07/27/09
- This is regarding the printer repair services. Agent was polite but slow and had poor..........
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Subscriber from FAIRFAX, VA wrote on 07/22/09
- I have "at home" warranty service. Requires much diagnosis on my part, which would be..........
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Subscriber from NORTH POTOMAC, MD wrote on 09/18/07
- They have lost a loyal customer who had purchased 5 computers from them.......
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- See more comments at Washington Consumers' CHECKBOOK.
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