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Absolute Mac, Gaithersburg, MD |
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Advanced 2000, Alexandria, VA |
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Advanced Computer Center, Washington, DC |
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Advantage Computer Services, Manassas, VA |
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Advantage Technical Service, Silver Spring, MD |
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Affinity Computer, Herndon, CA |
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Ajton Computers, McLean, VA |
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Apple Computer Store, McLean, VA |
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Apple Computer Store, Bethesda, MD |
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Apple Computer Store, Arlington, VA |
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Axtron, Springfield, VA |
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Best Buy, Washington, DC |
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Best Buy, Waldorf, MD |
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Best Buy, Sterling, VA |
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Best Buy, Springfield, VA |
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Best Buy, Rockville, MD |
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Best Buy, Reston, VA |
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Best Buy, Manassas, VA |
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Best Buy, Laurel, MD |
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Best Buy, Germantown, MD |
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Best Buy, Gaithersburg, MD |
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Best Buy, Falls Church, VA |
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Best Buy, Fairfax, VA |
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Best Buy, Arlington, VA |
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Best Buy, Alexandria, VA |
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All locations combined
See how Apple Computer Store scored based on 132 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Equipment Firm Services/Installs: |
| Number of customer survey ratings: |
132 ratings |
| What percent of customers rated firm "superior" for "overall performance/quality"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated Apple Computer Store "superior" for "doing work properly"? |
| What percent of customers rated Apple Computer Store "superior" for "starting and completing work promptly"? |
| What percent of customers rated Apple Computer Store "superior" for "letting you know cost early"? |
| What percent of customers rated Apple Computer Store "superior" for "advice on service options and costs"? |
| What percent of customers rated Apple Computer Store "adequate" or "superior" for "overall performance/quality"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
| Firm's minimum or hourly charge: |
| What the firm's minimum charge includes? |
| Fee for an estimate if repair work is not done: |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from WASHINGTON, DC wrote on 09/16/09
- the Genius Bar for Mac repairs has always worked perfectly for me. And it is..........
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Subscriber from FAIRFAX, VA wrote on 09/16/09
- I find the Apple service experience very frustrating without a Procare subscription. If you have..........
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Subscriber from ROCKVILLE, MD wrote on 08/04/09
- You can't beat the friendliness, trust, and quality of service of the Apple Stores, when..........
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Subscriber from OAKTON, VA wrote on 07/10/09
- Can't get any better than Apple repair service........
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Subscriber from WASHINGTON, DC wrote on 02/21/09
- The Genius Bar = Awesome!.......
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Subscriber from WASHINGTON, DC wrote on 06/09/08
- When my iMac wouldn't power up, I got a 6pm appointment to bring it in;..........
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Subscriber from RESTON, VA wrote on 09/26/07
- Even fixed a problem on unit that was way out of warranty!.......
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Subscriber from ASHBURN, VA wrote on 10/10/06
- Wouldn't go there again........
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- See more comments at Washington Consumers' CHECKBOOK.
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