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Saturday, November 21, 2009
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Washington Consumers' CHECKBOOK > Computer Repair Shops > Computer Place
 
Washington Consumers' CHECKBOOK > Computer Repair Shops
Computer Place
50 Bureau Dr
Gaithersburg, MD
Phone: 301-330-6016

See how Computer Place scored based on 95 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Computer Place?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 95 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Computer Place "superior" for "doing work properly"?
What percent of customers rated Computer Place "superior" for "starting and completing work promptly"?
What percent of customers rated Computer Place "superior" for "letting you know cost early"?
What percent of customers rated Computer Place "superior" for "advice on service options and costs"?
What percent of customers rated Computer Place "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SILVER SPRING, MD wrote on 02/05/09
The laptop seemed to boot ok at the shop, but I could never replicate the..........
Subscriber from BETHESDA, MD wrote on 09/11/08
Very pleased with service, staff and cost........
Subscriber from ROCKVILLE, MD wrote on 08/26/08
Absolutely reliable, pleasant and knowledgable. We have sued them for years to build computers and..........
Subscriber from WASHINGTON, DC wrote on 08/13/08
Staff can be unpleasant, but all are extremely knowledgable........
Subscriber from NORTH POTOMAC, MD wrote on 09/12/07
charged only $50 to try and save my hard drive; spent a lot of time..........
Subscriber from GERMANTOWN, MD wrote on 08/24/07
didn't find the problem; had another store diagnose it properly, but this store did advise..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in July 2009.








 
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