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Advanced 2000, Alexandria, VA |
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Apple Store, McLean, VA |
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Apple Store, Arlington, VA |
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Apple Store, |
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Apple Store, Bethesda, MD |
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Apple Store, Arlington, VA |
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Best Buy, Vienna, VA |
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Best Buy, Sterling, VA |
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Best Buy, Springfield, VA |
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Best Buy, Reston, VA |
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Best Buy, Laurel, MD |
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Best Buy, Gaithersburg, MD |
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Best Buy, Fairfax, VA |
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Best Buy, Arlington, VA |
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Best Buy, Annapolis, MD |
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Best Buy, |
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Best Buy, Alexandria, VA |
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Best Buy, Falls Church, VA |
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Best Buy, Germantown, MD |
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Best Buy, Manassas, VA |
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Best Buy, Bowie, MD |
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Best Buy, Vienna, VA |
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CompUSA, |
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Computer Place, Fairfax, VA |
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Computer Place, Gaithersburg, MD |
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1200 Rockville Pike
Rockville, MD
Phone: 301-984-1479
See how Best Buy scored based on 163 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
163 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from GAITHERSBURG, MD wrote on 09/12/09
- Reasonable on big ticket items, poor on small things like cables, memory,.......
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Subscriber from WASHINGTON, DC wrote on 08/19/09
- It's bait-and-switch. I'm looking for a Toshiba notebook rated highly by Walter Mosburg in the..........
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Subscriber from SANDY SPRING, MD wrote on 06/09/08
- HELLO!!!!!!!!!!!!!!!!!!!! I EXPERIENCED THE SAME THING WITH BEST BUY NOT TOO LONG AGO AND YES..........
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Subscriber from CHEVY CHASE, MD wrote on 10/27/07
- Finding a knowledgeable sales person is very difficult and I had to almost had to..........
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Subscriber from BETHESDA, MD wrote on 09/11/07
- Best Buy is a good second choice to CompUSA when shopping for electronics. One of..........
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Subscriber from BETHESDA, MD wrote on 10/20/06
- Advertised special was available in quantity........
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Subscriber from CHEVY CHASE, MD wrote on 10/19/06
- Almost every time I attempt to shop in this store I feel that I must..........
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Subscriber from SILVER SPRING, MD wrote on 10/11/06
- Good prices - poor service........
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Subscriber from N BETHESDA, MD wrote on 10/01/06
- It was difficult to find someone to answer questions. There were not enough sales people..........
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- See more comments at Washington Consumers' CHECKBOOK.
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