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Advanced 2000, Alexandria, VA |
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Apple Store, McLean, VA |
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Apple Store, Arlington, VA |
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Apple Store, |
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Apple Store, Bethesda, MD |
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Apple Store, Arlington, VA |
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Best Buy, Vienna, VA |
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Best Buy, Sterling, VA |
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Best Buy, Springfield, VA |
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Best Buy, Rockville, MD |
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Best Buy, Reston, VA |
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Best Buy, Laurel, MD |
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Best Buy, Gaithersburg, MD |
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Best Buy, Fairfax, VA |
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Best Buy, Arlington, VA |
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Best Buy, Annapolis, MD |
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Best Buy, |
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Best Buy, Alexandria, VA |
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Best Buy, Falls Church, VA |
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Best Buy, Germantown, MD |
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Best Buy, Manassas, VA |
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Best Buy, Bowie, MD |
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Best Buy, Vienna, VA |
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CompUSA, |
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Computer Place, Fairfax, VA |
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6931 Arlington Rd #A
Bethesda, MD
Phone: 301-907-0300
See how Mac Upgrades scored based on 110 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
110 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ALEXANDRIA, VA wrote on 08/20/09
- Great place, would recommend strongly. Not a large store, but the staff is extremely helpful..........
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Subscriber from WASHINGTON, DC wrote on 08/19/09
- They identified the issue and recommended fixes that worked. Follow up with problems was quick..........
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Subscriber from WASHINGTON, DC wrote on 08/05/09
- Arrogant but consistently competent........
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Subscriber from WASHINGTON, DC wrote on 06/30/09
- Better service and more in-depth knowledge than found at nearby Apple store. Better selection of..........
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Subscriber from CHEVY CHASE, MD wrote on 09/12/08
- I have had repairs done and find the repair staff very helpful and knowledgeable. the..........
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Subscriber from ARLINGTON, VA wrote on 08/13/08
- Not usd for some years--but good service six years ago.......
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Subscriber from ALEXANDRIA, VA wrote on 08/12/08
- Better than the Apple store for advice and repairs for Apple products!.......
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Subscriber from CHEVY CHASE, MD wrote on 09/21/07
- Theuy have a great rep, but it must be for geeks..........
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- See more comments at Washington Consumers' CHECKBOOK.
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