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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Computer Stores > Micro Center
 
Washington Consumers' CHECKBOOK > Computer Stores
Micro Center
3089 Nutley St
Fairfax, VA
Phone: 703-204-8400

See how Micro Center scored based on 765 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Micro Center?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 765 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from ARLINGTON, VA wrote on 11/12/09
This is the only place to go in the No VA area that has excellent..........
Subscriber from SPRINGFIELD, VA wrote on 10/23/09
Difficult to find advertised products. Difficult to find staff to help locate products and/or check..........
Subscriber from BETHESDA, MD wrote on 10/13/09
I appreciate that they have a separate Apple section in the rear. They often have..........
Subscriber from FAIRFAX, VA wrote on 09/16/09
Micro Center fills a special niche in Northern Virginia. They have a comparatively broad array..........
Subscriber from FALLS CHURCH, VA wrote on 09/10/09
Never responded to my request for a copy of their ad for a rebate on..........
Subscriber from ANNANDALE, VA wrote on 09/08/09
The last full computer store left in the area gives one little choice. You have..........
Subscriber from MCLEAN, VA wrote on 09/08/09
Their main issue appears to be shortage of trained staff; the folks hey have are..........
Subscriber from NORTH POTOMAC, MD wrote on 08/26/09
I am rating the store in Rockville, MD that opened this past year. It is..........
Subscriber from ANNANDALE, VA wrote on 08/26/09
Took my iMac in for service; technician ordered the wrong part; tried to blame it..........
Subscriber from BETHESDA, MD wrote on 08/20/09
use the one in Rockville, they are quite good, helpful and knowledgable staff. slow lines..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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