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Arhaus Furniture, Fairfax, VA |
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Authentically Amish Fine Furnishings, Alexandria, VA |
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Baby to Teen, Manassas, VA |
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Baker Georgetown, Washington, DC |
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Bare Woods Home & Furnishings, Chantilly, VA |
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Bassett Furniture Direct, Chantilly, VA |
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Bassett Furniture Direct, Rockville, MD |
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Belfort Furniture, Dulles, VA |
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Bloomingdale's, |
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Bloomingdale's, Kensington, MD |
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Bloomingdale's, McLean, VA |
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Bo Concept of DC, Washington, DC |
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Colony House, Arlington, VA |
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Columbia Oak, Columbia, MD |
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Crate & Barrel, Arlington, VA |
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Crate & Barrel, Tysons Corner, VA |
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Crate & Barrel, Washington, DC |
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Danker Furniture, Arlington, VA |
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Danker Furniture, Rockville, MD |
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Dinette Factory, Kensington, MD |
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Domain, Chevy Chase, MD |
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Domain Home, Bethesda, MD |
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Domain Home, McLean, VA |
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England Custom Furniture Direct, Gaithersburg, MD |
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Ethan Allen Design Center, |
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See how Crate & Barrel scored based on 300 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
300 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ARLINGTON, VA wrote on 09/17/09
- I had a design consultation with Larry. He was great at giving me advice on..........
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Subscriber from ARLINGTON, VA wrote on 08/29/09
- Unfortunately, nothing is available in the store, it has to be ordered. But they came..........
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Subscriber from ROCKVILLE, MD wrote on 08/26/09
- I think your experience with C&B can be very salesperson dependent. I thought our salesperson..........
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Subscriber from MCLEAN, VA wrote on 11/07/08
- The delivery man was outstanding and jovial. Cafe set and upholstered chairs have served us..........
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Subscriber from BETHESDA, MD wrote on 09/11/08
- Bill Carson is terrific........
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Subscriber from SILVER SPRING, MD wrote on 05/23/08
- We purchased a couch from Crate and Barrel. The service and delivery were friendly, prompt..........
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Subscriber from WASHINGTON, DC wrote on 09/18/07
- They were so willing to return furniture within a certain time. I was amazed. And..........
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Subscriber from WASHINGTON, DC wrote on 09/26/06
- very happy with customer service and follow up after delivery........
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Subscriber from CENTREVILLE, VA wrote on 09/26/06
- Very good furniture, a little pricey, not a huge selection. If they have what you..........
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- See more comments at Washington Consumers' CHECKBOOK.
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