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Saturday, November 21, 2009

Who Rates Best (& Worst) in the Washington DC Area? Now You'll Know.

Hardware Stores in Gaithersburg, MD

Our research finds that the area's two largest chains-Home Depot and Lowe's-offer low prices, but their customers are typically less than thrilled with the advice and service each offers. Yet picking a hardware store doesn't have to be an exercise in tradeoffs. Sprinkled throughout the area, there are many independent stores that provide helpful advice, and some of these stores even make a reasonable effort to compete with the Big Guys on price.

From Washington Consumers' CHECKBOOK Magazine

Name Number of ratings Checkbook's top rating () What percent of customers rated firm "superior" on our survey for "overall quality" Firm's price index score
for quality for price
1. Home Depot
15740 Shady Grove Rd
Gaithersburg, MD
301-330-4900
1152 ratings How does "Home Depot"
rate compared to other hardware stores in Gaithersburg , MD?
 Subscribe Washington Consumers' CHECKBOOK Magazine to find out.
2. Lowe's
205 Kentlands Blvd
Gaithersburg, MD
301-208-0400
573 ratings How does "Lowe's"
rate compared to other hardware stores in Gaithersburg , MD?
 Subscribe Washington Consumers' CHECKBOOK Magazine to find out.
3. Schenck's Hardware & Home Center
19219 Watkins Mill Rd
Gaithersburg, MD
301-926-3010
200 ratings How does "Schenck's Hardware & Home Center"
rate compared to other hardware stores in Gaithersburg , MD?
 Subscribe Washington Consumers' CHECKBOOK Magazine to find out.


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Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GAITHERSBURG, MD wrote about LOWE'S, Gaithersburg, MD on 09/24/09
sometimes you get lucky and the staff will take pity on you and offer to..........
Subscriber from NORTH POTOMAC, MD wrote about LOWE'S, Gaithersburg, MD on 09/15/09
good service option of ordering online and picking up in store.......
Subscriber from NORTH POTOMAC, MD wrote about HOME DEPOT, Gaithersburg, MD on 09/15/09
parking a bit of an issue.......
Subscriber from BETHESDA, MD wrote about HOME DEPOT, Gaithersburg, MD on 08/26/09
Home Depot used to have a knowlegable staff. But over the years the quality of..........
Subscriber from BETHESDA, MD wrote about HOME DEPOT, Gaithersburg, MD on 08/25/09
Not as good as Lowes.......
Subscriber from BETHESDA, MD wrote about LOWE'S, Gaithersburg, MD on 08/25/09
Better than Home Depot.......
Subscriber from BETHESDA, MD wrote about HOME DEPOT, Gaithersburg, MD on 08/20/09
You practically have to beg someone to help you, and half the time they are..........
Subscriber from SILVER SPRING, MD wrote about LOWE'S, Gaithersburg, MD on 08/13/09
Lowe's in Gaithersburg has been a great experience for me. I have had nothing but..........
Subscriber from MC LEAN, VA wrote about LOWE'S, Gaithersburg, MD on 08/12/09
I had one of those ridiculous experiences at this store where I spent a total..........
Subscriber from MONTGOMERY VILLAGE, MD wrote about SCHENCK'S HARDWARE & HOME CENTER, Gaithersburg, MD on 08/12/09
Small community store, but has most needs at prices comparable to big chains........
Subscriber from DARNESTOWN, MD wrote about HOME DEPOT, Gaithersburg, MD on 08/05/09
Mass market, lowest common denominator products and service. Don't expect quality.......
Subscriber from DARNESTOWN, MD wrote about LOWE'S, Gaithersburg, MD on 08/05/09
Quality is generally low, but the variety of products is huge. If you want the..........
Subscriber from BETHESDA, MD wrote about LOWE'S, Gaithersburg, MD on 08/04/09
Staff is not knowlegeable... product choice is limited...price is good if your item is in..........
Subscriber from CLARKSBURG, MD wrote about HOME DEPOT, Gaithersburg, MD on 08/03/09
Nothing to brag about.......
Subscriber from SILVER SPRING, MD wrote about LOWE'S, Gaithersburg, MD on 07/27/09
Better than average for large-chain warehouse stores........
Subscriber from ROCKVILLE, MD wrote about LOWE'S, Gaithersburg, MD on 07/15/09
Rarely use........
Subscriber from POTOMAC, MD wrote about HOME DEPOT, Gaithersburg, MD on 07/15/09
No one came to help even after being paged. Went to service desk and still..........
Subscriber from CHEVY CHASE, MD wrote about LOWE'S, Gaithersburg, MD on 07/14/09
manager who lies and falsely leads one on = store not worth its existence........
Subscriber from GAITHERSBURG, MD wrote about SCHENCK'S HARDWARE & HOME CENTER, Gaithersburg, MD on 07/12/09
A community hardware store with a very helpful staff. My first place to turn for..........
Subscriber from MONTGOMERY VILLAGE, MD wrote about SCHENCK'S HARDWARE & HOME CENTER, Gaithersburg, MD on 06/23/09
located in Montgomery Village.......
See more comments at Washington Consumers' CHECKBOOK.







 
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