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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Hardware Stores > Schenck's Hardware & Home Center
 
Washington Consumers' CHECKBOOK > Hardware Stores
Schenck's Hardware & Home Center
19219 Watkins Mill Rd
Gaithersburg, MD
Phone: 301-926-3010

See how Schenck's Hardware & Home Center scored based on 200 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Schenck's Hardware & Home Center?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 200 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from MONTGOMERY VILLAGE, MD wrote on 08/12/09
Small community store, but has most needs at prices comparable to big chains........
Subscriber from GAITHERSBURG, MD wrote on 07/12/09
A community hardware store with a very helpful staff. My first place to turn for..........
Subscriber from MONTGOMERY VILLAGE, MD wrote on 06/23/09
located in Montgomery Village.......
Subscriber from ROCKVILLE, MD wrote on 09/16/08
They don't carry as much as the chains but it is a way better place..........
Subscriber from OLNEY, MD wrote on 09/08/08
A hidden gem. Nearly impossible to find (even with GPS), but worth the search. Helpful..........
Subscriber from GAITHERSBURG, MD wrote on 08/27/08
Their hours of operation do not match who their customers are, neighborhood homeowners. They close..........
Subscriber from GAITHERSBURG, MD wrote on 08/26/08
One staffer on the floor is excellent. Others are average and you must find them..........
Subscriber from GAITHERSBURG, MD wrote on 04/22/08
THANK GOODNESS WE HAVE A "LOCAL STORE" AND DO NOT HAVE TO TELAY ON THE..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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