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14300 Baltimore Ave
Laurel, MD
Phone: 301-498-3466
See how Lowe's scored based on 135 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
135 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from COLLEGE PARK, MD wrote on 07/15/09
- very prompt, friendly, good advice.......
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Subscriber from SILVER SPRING, MD wrote on 09/16/08
- Greater variety of products than Home Depot........
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Subscriber from COLUMBIA, MD wrote on 09/11/08
- These comments actually apply to the year-old Lowes store located just outside Columbia (Jessup) that's..........
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Subscriber from SILVER SPRING, MD wrote on 08/25/08
- Materials purchased from Lowe's were fine. But we contracted with them to have some of..........
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Subscriber from LAUREL, MD wrote on 09/15/07
- They do not install all they sell. For example, they do not install tankless water..........
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Subscriber from COLUMBIA, MD wrote on 12/22/06
- When I can't find what I need at Home Depot in Columbia location I go..........
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Subscriber from LAUREL, MD wrote on 10/08/06
- Lowe's is a half mile from our home but I will no longer bother going..........
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Subscriber from ADELPHI, MD wrote on 10/06/06
- All Lowe's stores have more knowledgeable, helpful employees than Home Depot. A BIG difference........
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Subscriber from COLLEGE PARK, MD wrote on 10/02/06
- Great store... great staff... good in stock inventory... good prices. Better than the Home Depot..........
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- See more comments at Washington Consumers' CHECKBOOK.
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