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2300 Broadbirch Dr
Silver Spring, MD
Phone: 301-680-3500
See how Home Depot scored based on 501 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
501 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
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| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from SILVER SPRING, MD wrote on 08/04/09
- Rudeness and indifference, plus downright lack of knowledge (so much so that I have more..........
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Subscriber from SILVER SPRING, MD wrote on 07/17/09
- It's hard to find help in Home Depot. When I do find help, they are..........
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Subscriber from SILVER SPRING, MD wrote on 11/29/08
- Customer service is poor. Sales people often try to avoid customers and are quick to..........
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Subscriber from SILVER SPRING, MD wrote on 09/16/08
- Often hard to find what I'm looking for........
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Subscriber from SILVER SPRING, MD wrote on 08/05/08
- Sometimes have to return items because a part is missing. Sometimes hard to get someone..........
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Subscriber from SILVER SPRING, MD wrote on 07/16/08
- The epitome of bad service........
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Subscriber from SILVER SPRING, MD wrote on 09/25/07
- This Home Depot is the land of the empty spaces - it seems whatever we..........
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Subscriber from SILVER SPRING, MD wrote on 07/17/07
- Would they please hire adequate staff?.......
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Subscriber from SILVER SPRING, MD wrote on 10/11/06
- Service levels vary; staff does not always know where to find an item........
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Subscriber from SILVER SPRING, MD wrote on 10/06/06
- I often find empty bins in the plumbing section and end up at Zimmernams or..........
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- See more comments at Washington Consumers' CHECKBOOK.
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