More Than 150,000 Consumers Subscribe to CHECKBOOK to Find the Best Hardware Stores and More ...

Subscribe to Washington Consumers' CHECKBOOK for unbiased reports, customer reviews, and ratings on Home Depot and 101 other local hardware stores.

How does Home Depot Rate?
Home Depot received 46 consumer ratings from Consumers' CHECKBOOK and Consumer Reports subscribers.
CHECKBOOK provides:
  • Award winning articles and ratings reports compiled from more than 432,000 Washington DC area consumer ratings by Consumers' CHECKBOOK and Consumer Reports magazine subscribers who have used these companies and professionals.
  • Thousands of hours of undercover price shopping.
  • Review of complaints received by local consumer agencies such as Better Business Bureau (BBB) and attorney general offices.
  • In-depth research.
  • No advertising.
  • No ballot-box stuffing.
  • Nonprofit
  • Read CHECKBOOK's free advice on choosing a local hardware store. Free Article
Home Depot
21421 Shellhorn Rd
Ashburn, VA
Phone: 703-726-2883



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What can Consumers' CHECKBOOK tell you about Home Depot?
Firm Specific Info
Areas Firm Serves:
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 46 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"?
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"?
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices:
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score:
Local Hardware Stores
· Nichols Hardware, Purcellville, VA
many more......

 
Sample Subscriber Comments & Reviews for Hardware Stores in the Washington DC Area
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).

As You Can See Below, Some Hardware Stores Get High Praise from Their Customers.
Some Others Don't. So Choose Carefully.

Here Are a Few Samples of the Thousands of Comments
CHECKBOOK Has Collected on Hundreds of Different Hardware Stores.

  • Subscriber from SILVER SPRING, MD wrote about a local hardware store: Easy to get assistance, advice.......
  • Subscriber from CHARLOTTESVILLE, VA wrote about a local hardware store: This place is outstanding! Theyve got it! Legendary hardware store!.......
  • Subscriber from ANNANDALE, VA wrote about a local hardware store: Theyve got folks who know what their products are and how to use them. Extremely..........
  • Subscriber from WASHINGTON, DC wrote about a local hardware store: The best retail customer service experience i have ever had - time after time. The..........
  • Subscriber from APO, AE wrote about a local hardware store: Lowes is a breath of fresh air in comparison to the other big box hardware..........
  • Subscriber from SPRINGFIELD, VA wrote about a local hardware store: They were the only place that had an item that I couldnt find at the..........
  • Subscriber from WASHINGTON, DC wrote about a local hardware store: So Great to have an old-fashioned Hardware store in the area where the service is..........
  • Subscriber from WASHINGTON, DC wrote about a local hardware store: Can find almost everything in this store........
  • Subscriber from ARLINGTON, VA wrote about a local hardware store: Lots of pleasant, knowledgeable staff ready to help -- even during busy weekends........
  • Subscriber from WASHINGTON, DC wrote about a local hardware store: Fragers is an institution on Capitol Hill - like part of the family. They almost..........
  • Subscriber from BETHESDA, MD wrote about a local hardware store: They are the best. Always helpful. And they have ladies night, too!.......
  • Subscriber from WOODBRIDGE, VA wrote about a local hardware store: This is an amazing store with an incredible array of products sold and serviced by..........
  • Subscriber from SILVER SPRING, MD wrote about a local hardware store: Good neighberhood store. Prices competitive with Home Depot & Loews. Big plus is - knowledgable..........