 |
 |
 |
|
| · |
Ace Hardware, Centreville, VA |
| · |
American Hardware & Hearth of Waldorf, Waldorf, MD |
| · |
Annandale Hardware & Supply, Annandale, VA |
| · |
Ashton Paint & Hardware, Ashton, MD |
| · |
Ayers Variety & Hardware, Arlington, VA |
| · |
Beltway Plaza Hardware, Greenbelt, MD |
| · |
Bill's Hardware, Landover Hills, MD |
| · |
Bill's True Value Hardware & Garden Center, Arlington, VA |
| · |
Brookland True Value Hardware, Washington, DC |
| · |
Brown's Hardware, Falls Church, VA |
| · |
Cherrydale Hardware & Garden Center, Arlington, VA |
| · |
Christopher 's Glen Echo Hardware, Bethesda, MD |
| · |
Clark's Ace Hardware, Ellicott City, MD |
| · |
Clinton Hardware, Clinton, MD |
| · |
Crystal City Hardware, Arlington, VA |
| · |
District Hardware & Bike Shop, Washington, DC |
| · |
East West Hardware, Hyattsville, MD |
| · |
Executive Lock & Key Service, Alexandria, VA |
| · |
Fischer's Hardware, Springfield, VA |
| · |
Ford Lumber, Fort Washington, MD |
| · |
Frager's Hardware, Washington, DC |
| · |
Glover Park Ace Hardware, Washington, DC |
| · |
Hardware City Home Center, Kensington, MD |
| · |
Home Depot, Washington, DC |
| · |
Home Depot, Manassas, VA |
|
many more...... |
 |
|
 |
|
 |
|
|
|
|
All locations combined
See how Home Depot scored based on 9155 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
|
Does firm get CHECKBOOK's top rating for quality?  |
 |
|
|
|
|
 |
|
|
|
|
|
Subscribers only |
|
|
|
|
|
|
|
|
|
|
Does firm get CHECKBOOK's top rating for price? |
|
|
|
|
|
|
|
|
|
|
|
Subscribers only |
|
|
|
|
|
|
|
|
|
|
|
| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Products Firm Carries: |
| Number of customer survey ratings: |
9155 ratings |
| What percent of customers rated firm "superior" for "advice on choice and use of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "promptness of service"? |
| What percent of customers rated firm "superior" for "staff attitudes, atmosphere"? |
| What percent of customers rated firm "superior" for "quality of products"? |
| What percent of customers rated firm "superior" for "variety of products"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "ease of looking at/testing products"? |
| What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"? |
| What percent of customers rated firm "superior" for "overall performance"? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
| Complaint rate: |
| Number of complaints on file at Better Business Bureau: |
| Complaint rate: |
| Is firm a member of the Better Business Bureau? |
| Firm's record with Better Business Bureau: |
| Firm's price index score: |
Available exclusively to CHECKBOOK Subscribers. |
|
|
|
|
|
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
|
|
-
Subscriber from ALEXANDRIA, VA wrote on 11/20/09
- I'd have to say, I've seen a big turnaround at HD -- staff is very..........
|
-
Subscriber from SPRINGFIELD, VA wrote on 10/23/09
- Computer listing of stock on hand never matches quantity on shelves, which seem often out..........
|
-
Subscriber from FAIRFAX, VA wrote on 09/08/09
- Typical Home-Depot ... nothing special here. Good prices, average (hit-or-miss) service. No difference between this..........
|
-
Subscriber from SILVER SPRING, MD wrote on 09/01/09
- Staff at Home Depot are consistantly unhelpful and lack knowledge about products they sell........
|
-
Subscriber from KENSINGTON, MD wrote on 09/01/09
- The Southwest Airlines of hardware stores. May they go Chapter 11........
|
-
Subscriber from SILVER SPRING, MD wrote on 08/27/09
- Help is often impossible to find, unless you manage to interrupt a shmoozefest. Most employees..........
|
-
Subscriber from ALEXANDRIA, VA wrote on 08/16/09
- Assistants are generally very friendly, know their way around the store (i.e. give good directions),..........
|
-
Subscriber from SILVER SPRING, MD wrote on 08/13/09
- Do not like Home Depot. Too often I cannot find staff who can answer questions..........
|
-
Subscriber from ALEXANDRIA, VA wrote on 08/10/09
- Not always easy to even find someone to help. It's got that big store mentality..........
|
-
Subscriber from SILVER SPRING, MD wrote on 08/04/09
- Home Depot has a good variety of products, but it's often difficult to find something,..........
|
- See more comments at Washington Consumers' CHECKBOOK.
|
|
|
|
|
