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Saturday, November 21, 2009
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· Home Depot, Washington, DC
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many more......

Washington Consumers' CHECKBOOK > Hardware Stores > Home Depot
 
Washington Consumers' CHECKBOOK > Hardware Stores
Home Depot
400 S Pickett St
Alexandria, VA
Phone: 703-823-1900

See how Home Depot scored based on 467 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Home Depot?
Firm Specific Info
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CHECKBOOK Ratings
Number of customer survey ratings: 467 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
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Complaint rate:
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Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from ALEXANDRIA, VA wrote on 07/30/09
Not enough cashers on duty. Employees can't communicate in english!.......
Subscriber from ALEXANDRIA, VA wrote on 07/29/09
I've gone there to attend their do it yourself classes, after registering online only to..........
Subscriber from ALEXANDRIA, VA wrote on 07/26/09
It all depends on who you get...often difficult to find someone to help you. Many..........
Subscriber from ALEXANDRIA, VA wrote on 09/11/08
Many fixtures are displayed high over the stock, making it impossible to examine them closely........
Subscriber from WASHINGTON, DC wrote on 08/06/08
The hand tool department, formerly staffed with at least three knowledgeable hands, has been turned..........
Subscriber from ALEXANDRIA, VA wrote on 08/03/08
Never anyone around to answer questions or to assist with selection........
Subscriber from ALEXANDRIA, VA wrote on 10/24/07
It would be nice if anyone at the store understood customer service and spoke english..........
Subscriber from ARLINGTON, VA wrote on 09/28/07
Some staff have bad attitude, especially at check out, self and regular. Getting like the..........
Subscriber from ALEXANDRIA, VA wrote on 09/18/07
very hard to find staff to answer questions, find items.......
Subscriber from BETHESDA, MD wrote on 08/24/07
I knew more about concrete sealers than the guy in the department, which isn't very..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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