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Saturday, November 21, 2009
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· Home Depot, Washington, DC
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many more......

Washington Consumers' CHECKBOOK > Hardware Stores > Home Depot
 
Washington Consumers' CHECKBOOK > Hardware Stores
Home Depot
14000 Georgia Ave
Aspen Hill, MD
Phone: 301-871-0603

See how Home Depot scored based on 924 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Home Depot?
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CHECKBOOK Ratings
Number of customer survey ratings: 924 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
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Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from SILVER SPRING, MD wrote on 09/01/09
Staff at Home Depot are consistantly unhelpful and lack knowledge about products they sell........
Subscriber from KENSINGTON, MD wrote on 09/01/09
The Southwest Airlines of hardware stores. May they go Chapter 11........
Subscriber from SILVER SPRING, MD wrote on 08/27/09
Help is often impossible to find, unless you manage to interrupt a shmoozefest. Most employees..........
Subscriber from SILVER SPRING, MD wrote on 08/13/09
Do not like Home Depot. Too often I cannot find staff who can answer questions..........
Subscriber from SILVER SPRING, MD wrote on 08/04/09
Home Depot has a good variety of products, but it's often difficult to find something,..........
Subscriber from SILVER SPRING, MD wrote on 07/21/09
If you can even find a staff member, they are not very helpful and/or knowledgeable...........
Subscriber from CHEVY CHASE, MD wrote on 07/17/09
This store is a bit bewildering at first, but I learned my way around for..........
Subscriber from CHEVY CHASE, MD wrote on 07/14/09
awful place. no line control, computers fail, no customer communication. will never return........
Subscriber from SILVER SPRING, MD wrote on 08/14/08
Ho hum, it Home Depot. Draws thousands each weekend. No bargains, lots of junky products,..........
Subscriber from ROCKVILLE, MD wrote on 08/13/08
Repairing anything is unlikely with Home Depot. They don't have anyone there that knows anything..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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