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Washington Consumers' CHECKBOOK > Hardware Stores > Lowe's
 
Washington Consumers' CHECKBOOK > Hardware Stores
Lowe's
205 Kentlands Blvd
Gaithersburg, MD
Phone: 301-208-0400

See how Lowe's scored based on 573 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Lowe's?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 573 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
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Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GAITHERSBURG, MD wrote on 09/24/09
sometimes you get lucky and the staff will take pity on you and offer to..........
Subscriber from NORTH POTOMAC, MD wrote on 09/15/09
good service option of ordering online and picking up in store.......
Subscriber from BETHESDA, MD wrote on 08/25/09
Better than Home Depot.......
Subscriber from SILVER SPRING, MD wrote on 08/13/09
Lowe's in Gaithersburg has been a great experience for me. I have had nothing but..........
Subscriber from MC LEAN, VA wrote on 08/12/09
I had one of those ridiculous experiences at this store where I spent a total..........
Subscriber from DARNESTOWN, MD wrote on 08/05/09
Quality is generally low, but the variety of products is huge. If you want the..........
Subscriber from BETHESDA, MD wrote on 08/04/09
Staff is not knowlegeable... product choice is limited...price is good if your item is in..........
Subscriber from SILVER SPRING, MD wrote on 07/27/09
Better than average for large-chain warehouse stores........
Subscriber from ROCKVILLE, MD wrote on 07/15/09
Rarely use........
Subscriber from CHEVY CHASE, MD wrote on 07/14/09
manager who lies and falsely leads one on = store not worth its existence........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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