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Washington Consumers' CHECKBOOK > Hardware Stores > Lowe's
 
Washington Consumers' CHECKBOOK > Hardware Stores
Lowe's
45430 Dulles Crossings Plz
Sterling, VA
Phone: 703-948-0010

See how Lowe's scored based on 256 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Lowe's?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 256 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from VIENNA, VA wrote on 08/25/08
This store has been excellent standing behing their products, providing professional advice, and carrying the..........
Subscriber from ROUND HILL, VA wrote on 08/15/08
Like its rival Home Depot, Lowes has few employees on floor to answer questions. Many..........
Subscriber from FAIRFAX, VA wrote on 08/13/08
A little better then Home Depot but longer drive.........
Subscriber from RESTON, VA wrote on 08/07/07
Has larger inventory, often staff isn't knowledgeable, not enough people working to help customers.......
Subscriber from STERLING, VA wrote on 10/18/06
This store is hit or miss. If you just walk in, find what you want..........
Subscriber from GREAT FALLS, VA wrote on 10/08/06
Promised delivery in 10 days - still waiting after 2 months........
Subscriber from RESTON, VA wrote on 09/14/06
You'll get misdirected at least three times before you're pointed to the right aisle when..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in June 2008.








 
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