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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Air Conditioning & Heating Contractors > American Residential Services (ARS)
 
Washington Consumers' CHECKBOOK > Air Conditioning & Heating Contractors
American Residential Services (ARS)
9070 Euclid Ave
Manassas, VA
Phone: 703-631-3650

See how American Residential Services (ARS) scored based on 463 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about American Residential Services (ARS)?
Firm Specific Info
Areas American Residential Services (ARS) Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment American Residential Services (ARS) Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 463 ratings
What percent of customers rated American Residential Services (ARS) "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated American Residential Services (ARS) "superior" for "doing work properly"?
What percent of customers rated American Residential Services (ARS) "superior" for "starting and completing work promptly"?
What percent of customers rated American Residential Services (ARS) "superior" for "letting you know cost early"?
What percent of customers rated American Residential Services (ARS) "superior" for "advice on service options and costs"?
What percent of customers rated American Residential Services (ARS) "adequate" or "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is American Residential Services (ARS) a member of the Better Business Bureau?
American Residential Services (ARS)'s record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from CENTREVILLE, VA wrote on 07/17/09
I have used ARS for 10+ years and have experienced their service and quality slowly..........
Subscriber from GREAT FALLS, VA wrote on 07/08/09
We paid for annual check up in February and two months later system failed. Ad..........
Subscriber from ANNANDALE, VA wrote on 06/30/09
Poor repair service provided for emergency service. I've been an annual service customer for over..........
Subscriber from BURKE, VA wrote on 02/28/09
Even with a contract for emergency services they kept making us jump through hoops and..........
Subscriber from RESTON, VA wrote on 10/28/08
Salesman (Lee Strayer) carefully examined house and made recommendations for replacing our 30-year old heat..........
Subscriber from ALEXANDIRA, VA wrote on 08/20/08
I will use again for sure. You pay a bit more upfront but they are..........
Subscriber from ARLINGTON, VA wrote on 08/12/08
Took a long time to get to repairing a down AC system........
Subscriber from MCLEAN, VA wrote on 07/29/08
When I get my regular guy, they are outstanding - and they do try to..........
Subscriber from ALEXANDRIA, VA wrote on 12/17/07
Representative came out for annual check-up of furnace. Spent an hour evaluating heater and informed..........
Subscriber from SPRINGFIELD, VA wrote on 10/10/07
more expensive than Argent.......
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in May 2009.








 
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