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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Air Conditioning & Heating Contractors > Academy Heating & Air Conditioning
 
Washington Consumers' CHECKBOOK > Air Conditioning & Heating Contractors
Academy Heating & Air Conditioning
11720 Nebel St
Rockville, MD
Phone: 301-770-3100

See how Academy Heating & Air Conditioning scored based on 270 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Academy Heating & Air Conditioning?
Firm Specific Info
Areas Academy Heating & Air Conditioning Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Academy Heating & Air Conditioning Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 270 ratings
What percent of customers rated Academy Heating & Air Conditioning "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Academy Heating & Air Conditioning "superior" for "doing work properly"?
What percent of customers rated Academy Heating & Air Conditioning "superior" for "starting and completing work promptly"?
What percent of customers rated Academy Heating & Air Conditioning "superior" for "letting you know cost early"?
What percent of customers rated Academy Heating & Air Conditioning "superior" for "advice on service options and costs"?
What percent of customers rated Academy Heating & Air Conditioning "adequate" or "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is Academy Heating & Air Conditioning a member of the Better Business Bureau?
Academy Heating & Air Conditioning's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GAITHERSBURG, MD wrote on 10/20/09
Have used Academy for heating maintenance services. The thoroughness and quality of the work varies..........
Subscriber from GERMANTOWN, MD wrote on 08/26/09
My 25-yr old electrical heating & a/c had to be replace, they were not the..........
Subscriber from KENSINGTON, MD wrote on 07/20/09
they have emergency service on weekends for heating but do not have weekend service for..........
Subscriber from WASHINGTON, DC wrote on 07/01/09
A pleasure to deal with. Very professional.......
Subscriber from POTOMAC, MD wrote on 09/14/08
The service man recommended replacing certain parts that he said were about to break down...........
Subscriber from GERMANTOWN, MD wrote on 08/30/08
This firm was contracted to replace the entire HVAC system and install an additional duct..........
Subscriber from MANASSAS, VA wrote on 07/29/08
I engaged them for a disabled friend, and they did a super job........
Subscriber from BETHESDA, MD wrote on 02/13/08
Blower motor died in the middle of winter and house got cold. Academy came first..........
Subscriber from POTOMAC, MD wrote on 09/19/07
This one was used nearly 40 yrs ago so that's why I cannot rate them..........
Subscriber from WASHINGTON, DC wrote on 09/12/07
We informed the dispatcher the exact nature of the problem--but they came without parts. They..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in May 2009.








 
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