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Tuesday, November 24, 2009
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Washington Consumers' CHECKBOOK > Domestic Bliss: Hiring a Good Housecleaner > Champagne Services
 
Washington Consumers' CHECKBOOK > Domestic Bliss: Hiring a Good Housecleaner
Champagne Services
PO Box 1652
Sterling, VA
Phone: 703-787-0300

See how Champagne Services scored based on 49 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Champagne Services?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 49 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Champagne Services "superior" for "doing work properly"?
What percent of customers rated Champagne Services "superior" for "starting and completing work promptly"?
What percent of customers rated Champagne Services "superior" for "letting you know cost early"?
What percent of customers rated Champagne Services "superior" for "advice on service options and costs"?
What percent of customers rated Champagne Services "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from ASHBURN, VA wrote on 07/15/09
Personnel who came to clean didn't speak English well enough to communicate simple tasks. Charged..........
Subscriber from FPO, AP wrote on 06/03/09
Personal and responsible house-cleaning service........
Subscriber from HERNDON, VA wrote on 05/04/09
Overall quality of the cleaning service does seem to depend on which cleaner I get..........
Subscriber from CHANTILLY, VA wrote on 10/24/08
Company definitely had a scheduling problem. After three mis-scheduled appts I cancelled service........
Subscriber from RESTON, VA wrote on 10/08/08
Not as thorough as we were led to expect, does not do certain tasks we..........
Subscriber from ASHBURN, VA wrote on 07/17/08
Kept using home phone to make long distance calls.......
Subscriber from RESTON, VA wrote on 05/02/08
I have been using this service for about a year now and have had several..........
Subscriber from LEESBURG, VA wrote on 09/27/07
Staff is very polite and professional; I generally have the same person every time. They..........
Subscriber from HERNDON, MD wrote on 10/01/06
A one-time change in our cleaner resulted in some issues with a Superior rating. But..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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