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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Domestic Bliss: Hiring a Good Housecleaner > A Better Cleaning Service
 
Washington Consumers' CHECKBOOK > Domestic Bliss: Hiring a Good Housecleaner
A Better Cleaning Service
4204 Marble Ln
Fairfax, VA
Phone: 703-802-3439

See how A Better Cleaning Service scored based on 88 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about A Better Cleaning Service?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 88 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated A Better Cleaning Service "superior" for "doing work properly"?
What percent of customers rated A Better Cleaning Service "superior" for "starting and completing work promptly"?
What percent of customers rated A Better Cleaning Service "superior" for "letting you know cost early"?
What percent of customers rated A Better Cleaning Service "superior" for "advice on service options and costs"?
What percent of customers rated A Better Cleaning Service "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from FAIRFAX, VA wrote on 10/09/09
Excelent costumer service. Great cleaning,I was so happy with the service.......
Subscriber from RESTON, VA wrote on 10/30/08
We feel like we get a good value. Not too expensive and work is adequate...........
Subscriber from FALLS CHURCH, VA wrote on 10/02/08
Overall they do a good job of cleaning. It just seems that often things don't..........
Subscriber from FAIRFAX, VA wrote on 09/27/08
Very nice people to deal with. They are quite responsive........
Subscriber from FALLS CHURCH, VA wrote on 08/27/08
I've used ABC for several years. They call before every visit to remind me; they..........
Subscriber from SPRINGFIELD, VA wrote on 08/13/08
Very nice company to work with. Actually, though, I should check to see if employees..........
Subscriber from ARLINGTON, VA wrote on 06/06/08
We employ A Better Cleaning Service based on the excellent marks form the Checkbook survey...........
Subscriber from RESTON, VA wrote on 10/13/07
After trying a couple girls, found one who did an okay (but not great) job..........
Subscriber from ARLINGTON, VA wrote on 10/03/07
They scheduled us for a cleaning and then forgot about it. But when we called,..........
Subscriber from RESTON, VA wrote on 09/19/07
Service has declined over a period of months--possibly due to new staff, who seem unfamiliar..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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