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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Domestic Bliss: Hiring a Good Housecleaner > Lilly's Cleaning Service
 
Washington Consumers' CHECKBOOK > Domestic Bliss: Hiring a Good Housecleaner
Lilly's Cleaning Service
2 Professional Dr #220
Gaithersburg, MD
Phone: 301-990-4179

See how Lilly's Cleaning Service scored based on 139 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Lilly's Cleaning Service?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 139 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Lilly's Cleaning Service "superior" for "doing work properly"?
What percent of customers rated Lilly's Cleaning Service "superior" for "starting and completing work promptly"?
What percent of customers rated Lilly's Cleaning Service "superior" for "letting you know cost early"?
What percent of customers rated Lilly's Cleaning Service "superior" for "advice on service options and costs"?
What percent of customers rated Lilly's Cleaning Service "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GERMANTOWN, MD wrote on 10/23/09
Two dishes broken within the past year........
Subscriber from OLNEY, MD wrote on 07/27/09
Upon inspection of their work before they left, I found some areas that were overlooked..........
Subscriber from GERMANTOWN, MD wrote on 10/17/08
They are the best I ever had. I trust them.I'm worry free about our home..........
Subscriber from GAITHERSBURG, MD wrote on 10/17/08
Efficient, professional, and prompt. Good attention to detail. Trustworthy. Very competitive pricing. Excellent overall value........
Subscriber from BOYDS, MD wrote on 10/26/06
Rates went up significantly in past year........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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