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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Keys to Finding Good Locks and Locksmiths
 > Executive Lock & Key
 
Washington Consumers' CHECKBOOK > Keys to Finding Good Locks and Locksmiths
Executive Lock & Key
2003-B Mt Vernon Ave
Alexandria, VA
Phone: 703-415-0000

See how Executive Lock & Key scored based on 83 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Executive Lock & Key?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 83 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
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Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from FAIRFAX, VA wrote on 10/26/09
Used company due to high rating in CHECKBOOK. Company came to my recently purchased home..........
Subscriber from ALEXANDRIA, VA wrote on 08/24/09
Excellent service. On time, worked quickly, friendly and professional staff........
Subscriber from WASHINGTON, DC wrote on 08/10/09
Excellent service and very trustworthy. Highly recommended........
Subscriber from POTOMAC FALLS, VA wrote on 08/03/09
Outstanding locksmith and staff - honest, pleasant, prompt, competent, reasonably priced and neat are all..........
Subscriber from ARLINGTON, VA wrote on 07/15/09
Excellent service and even recommended that I not have a particular lock installed since they..........
Subscriber from ARLINGTON, VA wrote on 06/29/09
Very thorough. Did a great job replacing the locks on our old house. Highly recommended........
Subscriber from RESTON, VA wrote on 05/29/09
Chris was very pleasant and professional.He was able to improve the overall security and did..........
Subscriber from POTOMAC, MD wrote on 04/26/09
They were on time, did a fast job, and were very pleasant to work with...........
Subscriber from WASHINGTON, DC wrote on 02/17/09
"R.C." re-keyed my entire new house. There were 9 locks in all. The previous owner..........
Subscriber from ARLINGTON, VA wrote on 08/23/08
Great work. He showed up early in the window I was given. He worked fast...........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in February 2009.








 
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