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Washington Consumers' CHECKBOOK > Buying Eyeglasses and Contact Lenses > Costco
 
Washington Consumers' CHECKBOOK > Buying Eyeglasses and Contact Lenses
Costco
880 Russell Ave
Gaithersburg, MD
Phone: 301-417-1533

See how Costco scored based on 354 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.

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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Costco?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Products Firm Carries:
CHECKBOOK Ratings
Number of customer survey ratings: 354 ratings
What percent of customers rated firm "superior" for "advice on choice and use of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "promptness of service"?
What percent of customers rated firm "superior" for "staff attitudes, atmosphere"?
What percent of customers rated firm "superior" for "quality of products"?
What percent of customers rated firm "superior" for "variety of products"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "ease of looking at/testing products"?
What percent of customers rated firm "superior" for "reliability (standing behind products, delivering on time, etc.)"?
What percent of customers rated firm "superior" for "overall performance"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.




Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GAITHERSBURG, MD wrote on 10/21/08
Everything about COSTCO is usually great...they are understaffed and not happy people here.......
Subscriber from POTOMAC, MD wrote on 08/15/08
COSTCO delivers eyeglasses at prices far lower than other opticians. They don't charge extra for..........
Subscriber from GAITHERSBURG, MD wrote on 12/30/07
My wife's glasses (the frame) broke; Costco fixed them free even though they hadn't even..........
Subscriber from ROCKVILLE, MD wrote on 10/13/07
They are reliable but glasses are made in Seattle, so there is a delay before..........
Subscriber from ROCKVILLE, MD wrote on 08/16/07
Prices are great, better than anywhere else unless you have insurance. Selection is more limited,..........
Subscriber from DERWOOD, MD wrote on 10/17/06
great products & prices with great service.......
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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