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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Pest Control Firms > Orkin
 
Washington Consumers' CHECKBOOK > Pest Control Firms
Orkin
All locations combined
Phone: 888-675-4662

See how Orkin scored based on 784 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Orkin?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 784 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Orkin "superior" for "doing work properly"?
What percent of customers rated Orkin "superior" for "starting and completing work promptly"?
What percent of customers rated Orkin "superior" for "letting you know cost early"?
What percent of customers rated Orkin "superior" for "advice on service options and costs"?
What percent of customers rated Orkin "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from BETHESDA, MD wrote on 09/09/09
It all depends on the technician. Some of their technicians are sloppy and lazy. They..........
Subscriber from WASHINGTON, DC wrote on 09/08/09
The reason I am unable to give a rating in all areas is because I..........
Subscriber from ALEXANDRIA, VA wrote on 08/25/09
Very professional, prompt service, responds to calls when needed, schedules regular service, and achieves results..........
Subscriber from MCLEAN, VA wrote on 08/24/09
I'm not very impressed. The initial visit was thorough, but they haven't been responsive to..........
Subscriber from MC LEAN, VA wrote on 07/29/09
But despite pleasant, prompt service, the problem still didn't get resolved........
Subscriber from COLUMBIA, MD wrote on 11/18/08
They are always willing to give advice and help with personal questions........
Subscriber from ROCKVILLE, MD wrote on 08/17/08
We used Orkin for quite a number of years. However, when we were scheduled for..........
Subscriber from WOODBRIDGE, VA wrote on 08/15/08
We have a been on a pest control contract for two years now and have..........
Subscriber from LAUREL, MD wrote on 03/20/08
After a year contract, I still have problems. I will not be renewing........
Subscriber from SILVER SPRING, MD wrote on 02/13/08
Hard to get to come back to do indoor service. I felt like I could..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in August 2009.








 
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