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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Pest Control Firms > Terminix
 
Washington Consumers' CHECKBOOK > Pest Control Firms
Terminix
25 Chestnut St
Gaithersburg, MD
Phone: 301-330-4681

See how Terminix scored based on 328 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Terminix?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Equipment Firm Services/Installs:
CHECKBOOK Ratings
Number of customer survey ratings: 328 ratings
What percent of customers rated firm "superior" for "overall performance/quality"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated Terminix "superior" for "doing work properly"?
What percent of customers rated Terminix "superior" for "starting and completing work promptly"?
What percent of customers rated Terminix "superior" for "letting you know cost early"?
What percent of customers rated Terminix "superior" for "advice on service options and costs"?
What percent of customers rated Terminix "adequate" or "superior" for "overall performance/quality"?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?
Fee for an estimate if repair work is not done:

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from CHEVY CHASE, MD wrote on 09/16/09
No termites since we hired them about after a swarm ten years ago. Quite conscientious..........
Subscriber from ROCKVILLE, MD wrote on 08/18/09
Serviceman appears even when appointment cancelled. Very difficult to coordinate appointments since robo-phone used to..........
Subscriber from GLEN ECHO, MD wrote on 07/29/09
Different service personnel almost every time. Arrived without notification and spent maybe 10 minutes on..........
Subscriber from SILVER SPRING, MD wrote on 07/20/09
they come at once if I have a problem outside of my usual spraying........
Subscriber from GAITHERSBURG, MD wrote on 07/09/09
I saw dead insects and contacted Terminex to see if a technician could tell me..........
Subscriber from POTOMAC, MD wrote on 05/11/09
I had Terminix come for an inspection of the house that I was buying. The..........
Subscriber from BETHESDA, MD wrote on 08/27/08
Our technician is very responsive and friendly........
Subscriber from SILVER SPRING, MD wrote on 08/12/08
Have service contract.......
Subscriber from STANLEY, VA wrote on 09/11/07
Never solved the problem(ants) but worse, excess pesticide was dripping down my walls........
Subscriber from BETHESDA, MD wrote on 07/30/07
I have a few issues (1) I don't know how knowledgeable the staff is on..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data

Our customer survey ratings were updated in August 2009.








 
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