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Monday, November 23, 2009
Washington Consumers' CHECKBOOK > Plumbers
Sanford Kramer Plumbing Heating A/C & Electric
8160 Lark Brown Rd
Elkridge, MD
Phone: 866-382-5878

See how Sanford Kramer Plumbing Heating A/C & Electric scored based on 187 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Sanford Kramer Plumbing Heating A/C & Electric?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
CHECKBOOK Ratings
Number of customer survey ratings: 187 ratings
What percent of customers rated firm "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from GAITHERSBURG, MD wrote on 10/26/09
Sanford Kramer vastly overcharged ($570) to clear a 100' sewer line. The sewer backed up..........
Subscriber from OLNEY, MD wrote on 02/17/09
In my opinion, their pricing is deceptive and predatory. I will never call them again........
Subscriber from GAITHERSBURG, MD wrote on 12/06/08
I have had them over a couple of times and also have had a service..........
Subscriber from SILVER SPRING, MD wrote on 10/24/08
The plumber from Sanford Kramer was constantly trying to up-sell us on more expensive options..........
Subscriber from ROCKVILLE, MD wrote on 09/27/08
Bob Mettee came over and inspected the job. Informed me the leak could be repaired..........
Subscriber from GAITHERSBURG, MD wrote on 09/12/08
EXPENSIVE!!!!!.......
Subscriber from POTOMAC, MD wrote on 09/11/08
Extrememly high extimates. Rude, pushy staff. I called another plumber that Kramer had bought out...........
Subscriber from SILVER SPRING, MD wrote on 09/11/08
They are way over-priced........
Subscriber from GAITHERSBURG, MD wrote on 08/14/08
Poor overall service, but they are expensive........
Subscriber from ROCKVILLE, MD wrote on 06/28/08
Arrived on time and work completed neatly........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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