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Sunday, November 22, 2009
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Washington Consumers' CHECKBOOK > Plumbers > Drain Pro Service
 
Washington Consumers' CHECKBOOK > Plumbers
Drain Pro Service
12321 Pueblo Rd
Gaithersburg, MD
Phone: 301-869-6092

See how Drain Pro Service scored based on 31 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
Subscribers only

Does firm get CHECKBOOK's top rating for price?
Subscribers only

CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Drain Pro Service?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
CHECKBOOK Ratings
Number of customer survey ratings: 31 ratings
What percent of customers rated firm "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from BETHESDA, MD wrote on 09/26/09
I can't understand why this firm has been rated highly in the past. They are..........
Subscriber from BETHESDA, MD wrote on 09/08/09
Rick is very good -- very quick, uses high quality materials. He completely rehabilitated two..........
Subscriber from SILVER SPRING, MD wrote on 08/04/09
I thought I had a plumbing problem because water was dripping from our bathroom into..........
Subscriber from GERMANTOWN, MD wrote on 07/22/09
Can't say enough good things about thsi service. Excellent.......
Subscriber from POTOAMC, MD wrote on 06/26/09
Very prompt and efficient service. Quick response to phone calls; accommodating scheduling........
Subscriber from NORTH POTOMAC, MD wrote on 05/06/09
He did our work well and fast ( did not waste time to clock more..........
Subscriber from GAITHERSBURG, MD wrote on 05/02/09
I felt he was up front with the cost and price. After fixing the initial..........
Subscriber from BETHESDA, MD wrote on 03/26/09
Friendly, expert service...only does smaller jobs, but its great to have found someone who doesn't..........
Subscriber from GERMANTOWN, MD wrote on 03/13/09
Mr. Kalbacher is a consummate professional. He is not only respectful and friendly, he is..........
Subscriber from GAITHERSBURG, MD wrote on 09/11/08
Best plumber in the area. Impeccable work........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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