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7800 Waterloo Rd
Jessup, MD
Phone: 410-799-8200
See how Roto-Rooter scored based on 128 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for quality?  |
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Subscribers only |
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Does firm get CHECKBOOK's top rating for price? |
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Subscribers only |
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| Areas Firm Serves: |
Available exclusively to CHECKBOOK Subscribers. |
| Number of customer survey ratings: |
128 ratings |
| What percent of customers rated firm "superior" for "overall performance"? |
Available exclusively to CHECKBOOK Subscribers. |
| What percent of customers rated firm "superior" for "doing work properly"? |
| What percent of customers rated firm "superior" for "starting and completing work promptly"? |
| What percent of customers rated firm "superior" for "letting you know cost early"? |
| What percent of customers rated firm "superior" for "advice on service options and costs"? |
| What percent of customers rated firm "adequate" or "superior" for "overall performance? |
| Number of complaints on file at local government consumer offices: |
Available exclusively to CHECKBOOK Subscribers. |
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CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).
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Subscriber from ROCKVILLE, MD wrote on 10/02/09
- I had used Roto-Rooter back in the early 1990's and was very satisfied with them..........
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Subscriber from WASHINGTON, DC wrote on 09/09/09
- employee stole an expensive tool from me.......
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Subscriber from SILVER SPRING, MD wrote on 08/12/09
- Cost was outrageous, even after negotiating. Problem with toilets evidently not the drain, but charged..........
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Subscriber from WASHINGTON, DC wrote on 10/03/08
- Three attempts at clearing an outside drain failed. Magnolia Plumbing finally fixed it........
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Subscriber from CHEVY CHASE, MA wrote on 09/04/08
- Although Roto Rooter comes quickly, I feel that they overcharge and try to do more..........
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Subscriber from SILVER SPRING, MD wrote on 09/14/07
- Did very poor work, staff was annoyed to have been sent on a weekend, didn't..........
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Subscriber from WASHINGTON, DC wrote on 08/16/07
- did not fix the problem toilet completely on first emergency call but repaired it without..........
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Subscriber from WASHINGTON, DC wrote on 11/08/06
- We had a toilet snaked and the plumber suggested we "rebuild" our toilet at great..........
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Subscriber from COLUMBIA, MD wrote on 10/16/06
- Absurd price quote for a simple job. It was embarassing........
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- See more comments at Washington Consumers' CHECKBOOK.
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