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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Plumbers > James Vito
 
Washington Consumers' CHECKBOOK > Plumbers
James Vito
681 Southlawn Ln
Rockville, MD
Phone: 301-251-0211

See how James Vito scored based on 71 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about James Vito?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
CHECKBOOK Ratings
Number of customer survey ratings: 71 ratings
What percent of customers rated firm "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance?
Complaints
Number of complaints on file at local government consumer offices: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
What the firm's minimum charge includes?

Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from POTOMAC, MD wrote on 07/27/09
They do not arrive on time. Some of their personnel seem unqualified. One could not..........
Subscriber from POTOMAC, MD wrote on 12/03/08
have used for many years. they are dependable........
Subscriber from ROCKVILLE, MD wrote on 09/12/08
Performed excessive repairs without first checking on simpler, less costly options. Problems not fixed, despite..........
Subscriber from BETHESDA, MD wrote on 08/14/08
highly reccomand-can't say enough goods thingsd about them.......
Subscriber from BETHESDA, MD wrote on 08/13/08
I like their preferred customer program if you believe you will need a lot of..........
Subscriber from BURKE, VA wrote on 07/30/08
Great staff.......
Subscriber from GAITHERSBURG, MD wrote on 09/19/07
Although I was happy with the work performed, it seemed to be relatively expensive (replaced..........
Subscriber from SILVER SPRING, MD wrote on 09/14/07
We had a very large job and it was very costly. Company did not know..........
Subscriber from NEW CARROLLTN, MD wrote on 09/12/07
Again the one caveat I have is that they charge by the repair job not..........
Subscriber from ARLINGTON, VA wrote on 06/21/07
We called this plumber in an emergency and he did not do the job correctly...........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

How We Gather (and How to Interpret) Our Data








 
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