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Monday, November 23, 2009
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Washington Consumers' CHECKBOOK > Plumbers > Kramer & Sons
 
Washington Consumers' CHECKBOOK > Plumbers
Kramer & Sons
8805 Cooper Rd
Alexandria, VA
Phone: 703-360-6400

See how Kramer & Sons scored based on 219 consumer ratings, undercover price checks, complaint count at consumer agencies, and more.
Does firm get CHECKBOOK's top rating for quality?
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Does firm get CHECKBOOK's top rating for price?
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CHECKBOOK is the independent, nonprofit, no-advertising consumer ratings authority.
What can Consumers' CHECKBOOK tell you about Kramer & Sons?
Firm Specific Info
Areas Firm Serves: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
CHECKBOOK Ratings
Number of customer survey ratings: 219 ratings
What percent of customers rated firm "superior" for "overall performance"? Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
What percent of customers rated firm "superior" for "doing work properly"?
What percent of customers rated firm "superior" for "starting and completing work promptly"?
What percent of customers rated firm "superior" for "letting you know cost early"?
What percent of customers rated firm "superior" for "advice on service options and costs"?
What percent of customers rated firm "adequate" or "superior" for "overall performance?
Complaints
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Complaint rate:
Number of complaints on file at Better Business Bureau:
Complaint rate:
Is firm a member of the Better Business Bureau?
Firm's record with Better Business Bureau:
Prices
Firm's price index score: Available exclusively to CHECKBOOK Subscribers. Subscribe now for ratings, articles and more.
Firm's minimum or hourly charge:
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Subscriber Comments/Reviews
CHECKBOOK provides subscriber comments on their experiences with the firms they use. Please remember that individual subscriber comments are informal. Subscriber comments may give you insight into the types of features and problems that exist in a service field, but are not the best basis for selecting or rejecting a specific firm. To assess the quality of a firm's performance, we recommend that you give more weight to the percentages of favorable ratings. Those percentages are generally based on much larger numbers of consumers' ratings (the number of consumer ratings is noted above).


Subscriber from OAK HILL, VA wrote on 09/08/09
Did an excellent jobs on replacing a sewer line for me. Explain different costs based..........
Subscriber from ALEXANDRIA, VA wrote on 08/15/09
It cost me approx. $1,000 to have a kitchen faucet (I supplied the faucet) and..........
Subscriber from ALEXANDRIA, VA wrote on 07/22/09
Had difficult sewer line replacement job that had to be dug by hand. Kramer's men..........
Subscriber from ALEXANDRIA, VA wrote on 06/30/09
Outstanding work, but relatively very expensive. Could get good work done for much less cost........
Subscriber from SPRINGFIELD, VA wrote on 01/18/09
Charge $49 to come to house to provide estimate. If you proceed the $49 doesn't..........
Subscriber from ALEXANDRIA, VA wrote on 09/14/08
expensive but worth it.......
Subscriber from MCLEAN, VA wrote on 08/06/08
Kramer and Sons does the best plumbing work I've encountered. Julio is a delight to..........
Subscriber from ALEXANDRIA, VA wrote on 09/13/07
Very high priced plumber. I will shop around next time I need a plumber........
Subscriber from FAIRFAX, VA wrote on 07/17/07
They truly did live up to their Ad which says "Mess Free or NO FEE"...........
Subscriber from ALEXANDRIA, VA wrote on 01/31/07
They installed a brand new insinkerator for me within the last two years -- IMPROPERLY..........
See more comments at Washington Consumers' CHECKBOOK.

Note: Data points covered will vary by the type of service.

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